Operations | Monitoring | ITSM | DevOps | Cloud

Case Study

Using Mattermost as a tool for COVID-19 contact tracing

VCLB Ghent is a Belgian non-profit organization that serves pupils between the ages of 3 and 18 years old. Every two years, we offer students a free medical checkup. The organization also works with schools to support students that struggle with learning disabilities, behavioral problems, and other issues. As a multidisciplinary team, VCLB Ghent’s staff does contact tracing for schools in the event of an outbreak of a contagious disease, such as meningitis, hepatitis, or measles.

Reduce operational risk with a strong data classification foundation

Alcon Laboratories is the global leader in eye care, with a history spanning more than seven decades. The company offers a broad portfolio of products to enhance sight and improve people’s lives. Each year, more than 260 million people in 140+ countries rely on its surgical and vision care products to address conditions such as cataracts, glaucoma, retinal diseases, and refractive errors.

Play: Modernizing telecommunications with the Elastic Stack

The telecommunications world is in the middle of its fourth industrial revolution. Organisations are trying to bring out as many new services as possible to monetise their infrastructure, but despite their modern approach, they still own and maintain legacy — and most importantly — multi-vendor infrastructures. Due to complex organisational structures and decentralised management systems, most responsibilities are divided between multiple departments.

Sourcepoint - Scaling Business and Optimizing Customer Journey with Catchpoint

Sourcepoint, founded in 2015, works with both sellers and buyers of media and data, including marketers, heads of advertising operations, and privacy professionals. Sourcepoint provides solutions that ensure compliance with privacy regulations like GDPR and CCPA while helping its clients optimize revenue.

Genesys + Splunk = Complete Control Over Your Contact Center

Genesys is one of the world’s leading Contact Centre platforms, offering their customers the ability to deliver superior experiences. Genesys offers a range of solutions which cover SaaS, multi-cloud, and on-premises options to cater for all of their customer requirements. Splunk is traditionally known for helping customers with challenges around IT monitoring and security requirements regardless of whether they are running an on-premises datacenter or have a cloud first approach.

ConnectData Sintel and VirtualMetric Deliver End-to-end Infrastructure and Monitoring Solutions for MSPs

VirtualMetric and ConnectData Sintel stepped into a partnership to deliver all-in-one monitoring solutions for cloud service providers, managed service provider and telecoms in France. The new partnership combines the experience of ConnectData Sintel on the French market with the advanced capabilities of VirtualMetric to deliver in-depth data analytics for the health and performance of large infrastructures.

How JetBrains uses .NET, Elasticsearch, CSVs, and Kibana for awesome dashboards

Recently, the JetBrains .NET advocacy team published a deep-dive post powered by data we retrieved from the official NuGet APIs with the goal of better understanding our community's OSS past and trying to predict trends into the future. This resulted in a giant dataset. Given our experience with Elasticsearch, we knew that the best tool to process millions of records was what we're calling the NECK stack: .NET, Elasticsearch, CSV, and Kibana.

iSeatz - Resolving Performance Issues Faster with Catchpoint

iSeatz, founded in 1999, has evolved from a digital reservation platform for local New Orleans restaurants into a loyalty tech company that integrates travel and lifestyle bookings into point banks for global brands. iSeatz powers one of the top 10 travel platforms in the world, as well as loyalty eCommerce sites for multiple top 5 hotel brands. The iSeatz Oneview Platform handles more than $4 billion and 180 billion loyalty points annually.