Operations | Monitoring | ITSM | DevOps | Cloud

Case Study

How NZTE streamlined employee experience and boosted satisfaction 53%

A Maori proverb says, “What is the most important thing in the world? It is the people, it is the people, it is the people.” At New Zealand Trade and Enterprise (NZTE), a government-owned business development agency responsible for supporting exporters from more than 50 countries, we live by that proverb, keeping people at the center of everything we do. Our aim is to promote a productive, sustainable, and inclusive economy in New Zealand and the world.

How Redox quickly identify and resolve database performance issues

In the IT team at Redox, I wear two hats: Software Development Manager and DBA. I’m the only DBA in the team, so if anything goes wrong it’s my job to identify and fix it. As you might imagine, this can be challenging when being a DBA isn’t your full-time role. Based in Sydney, Redox is one of the leading chemical and ingredients distributors in the world, with over 350 employees across our locations in Australia, New Zealand, Malaysia, and the US.

How Cox Automotive's IT Operations Team Relies On Monitoring To Help Bring 27 Company Brands and Over 700 Applications Under One Roof

Cox Automotive is a global company with over 40,000 auto dealer clients across five continents. The company, which houses Kelly Blue Book, Autotrader, and 25 other brands, was built through acquisitions. Its IT Operations team is tasked with bringing them together under the Cox Automotive umbrella and ensuring “a good, consistent experience” for its customers worldwide.

Experiencing Turbulence? Hypercare Helps Travel and Hospitality Firms Manage Sky-High Demand

Many sectors suffered during the COVID-19 pandemic, but the travel and hospitality industry was struck particularly hard as the world went into lockdown and governments urged us to stay home. According to the International Air Transport Association, global air passenger demand in 2020 was down a record 65.9% from the previous year, and the tourism industry saw an estimated loss of 100.8 million jobs worldwide.

Switching service providers? Yes, you can! - Ayyeka success story

Ayyeka connects decision makers to their remote assets, so they can make better and timely decisions. Their Industrial IoT solutions for remote monitoring enable asset owners and operators to achieve enhanced compliance and improved efficiency across the board. Hardware, software, and digital services are merged to deliver an end-to-end experience and value when connecting asset and infrastructure networks to data systems.

Cleaning House - How One IT Team Saved $1.8M on SaaS Licensing

I recently spoke to the IT Director and Head of End User Computing at a leading healthcare company who implemented Salesforce globally across their entire employee user base 9 months ago (before later becoming a Nexthink customer). She told me their Salesforce licensing model was similar to others you’ll see in market: a set of base licenses and then selected add-ons based on employee roles – with some at no charge and others priced ala carte. Her problem? License metering.

How Vanguard used Observability to Accelerate and De-risk their Cloud Migration

Rich Anakor, chief solutions architect at Vanguard, is on a small team with a big goal: Give Vanguard customers a better experience by enabling internal engineering teams to better understand their massively complex production environment—and to do that quickly across the entire organization, in the notoriously slow-moving financial services industry. They also had a big problem: The production environment itself.

How Orange Business Services is building a better SIEM with Elastic

I’m a security analyst at Orange Business Services in Paris, and one of my current projects for the Orange Group is implementing a new SIEM based on the Elastic Stack. In this blog post, I’ll share why we chose Elastic and how we were able to integrate Elastic into our existing SIEM, resulting in faster investigations and saving our engineers’ time. So follow along.

How Pernod Ricard uses Grafana and Loki to scale and monitor its global e-commerce business

Pernod Ricard is the toast of the wine and spirits industry, with a comprehensive portfolio that includes brands such as Jameson, Absolut Vodka, and Havana Club. While the $53 billion company has thrived on traditional distribution channels such as restaurants, clubs, stores, and duty-free shops, Pernod Ricard has recently focused on growing its direct-to-consumer (D2C) e-commerce business.

HUG Relies on PagerDuty When Healthcare Incidents Arise

The Geneva University Hospital (HUG) is one of the five university hospitals in Switzerland and one of the largest hospitals in Europe. Pierryves Fournier, SRE Team Lead at HUG, explains how PagerDuty and Rundeck help automate his team's incident response process, empowering the right action when seconds matter.