Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Intercom outage - January 9th, 2026

Ever had that sinking feeling when your help desk just stops responding, but the official status page says everything is “up and running”? That’s exactly what happened on January 9, 2026, when Intercom – one of the world’s most popular support tools – hit a major snag. While hundreds of companies were left staring at loading circles, StatusGator was already on the case.

Lightrun MCP: Your AI Assistant Now Debugs and Validates Production Code

Intermittent production bugs are hard to debug and rarely reproduce locally. Teams fall into a loop of adding logs, and every rollback slows them down. In this demo, R&D team leads Maor Yaffe and Or Golan show how an AI assistant can verify production issues using real runtime data, without redeploying. By connecting Cursor to Lightrun MCP, the agent inspects live production behavior, collects real variable values, and confirms the root cause with evidence instead of assumptions.

Top 7 Kubernetes Add-ons

The open-source Kubernetes platform is designed to help simplify application deployment through Linux containers. It supports tasks like deploying workloads in the form of pods, clustering nodes, managing container runtimes, and tracking resources. The Kubernetes microservices system has risen in popularity over the last several years as an easy way to support, scale, and manage applications.

Guide to Sending Custom Metrics From Your Heroku Application

Heroku makes it easy to deploy and operate applications without managing servers, but understanding how your application behaves internally still requires instrumentation. Platform metrics like CPU usage, memory consumption, and router request/status counts are useful, but they don’t tell you how long your code takes to run, when your app throws errors, or whether users are interacting with key features.

Types of Cyber Security Attacks

Damaging cyber attacks are a rising concern as organizations increasingly rely on digital technology for managing sensitive data and running core business operations. While technology can increase business efficiency, without security measures in place, a digital-first approach can end up introducing vulnerabilities and putting data at risk.

A better way to prioritize feature backlogs: the CERB scoring method

When you're on a software team, planning for the weeks and months to come is always a challenge. You have to balance deep feature backlogs, business and leadership requests, customer requests, and operational interruptions. Effective planning requires a way to prioritize the backlog, set realistic roadmap goals, and justify decisions.