Employee engagement is the key to boosting IT workplace productivity in an organization. But bad digital employee experience (DEX) can result in disengagement, hurting your company’s net income and increasing employee turnover. According to Gallup’s 2022 Workplace report, disengaged employees cost the global economy a whopping $7.8 trillion loss in productivity. For US companies, the cost is around $350 billion for a single year.

Another ticket rolls in complaining about Teams service quality – calls keep breaking up, or the video quality regularly drops out. And when each one mentions that Microsoft Teams often does this, it’s easy to pass the blame. Sure, people jump to conclusions when they’re frustrated by tech, but the truth is that Microsoft Teams itself is rarely the problem.