Operations | Monitoring | ITSM | DevOps | Cloud

What is incident management? Maximize uptime and minimize disruptions with ServiceDesk Plus

Incident management is the process of restoring IT services to normalcy as quickly as possible. You can check out our comprehensive guide on incident management to learn more about how you can implement incident management best practices in your organization..

How OpenTelemetry Powers Observability @ Canva

Canva is an online design platform with a mission to empower everyone in the world to design anything and publish anywhere. To guarantee our customers have the best experience using our products, Canva engineers rely on the tools and products provided by the Observability team to measure and quantify critical application health and performance metrics. Canva’s Observability team uses OpenTelemetry components to collect, transform and export standardised telemetry data from our applications and platforms. Canva has been an early adopter of OTel using OTel SDK for tracing and the collector gateway to process and export telemetry to various tools. In this talk we’ll take a deeper look at how Canva uses OTel in our current observability workflows.

Why do enterprises need to ensure now more than ever that their mobile applications are being tested

Consumers now have an incredible choice when it comes to applications, and their expectations of the experience is very high. It is, therefore, imperative that enterprises assure their applications are working 24/7, which can only be ensured via synthetic monitoring.

How can observability cultivate collaboration among engineering teams?

If an application breaks, much time is spent shifting blame instead of solving the problem at hand. With synthetic monitoring, teams can come together to identify problems before they occur and hence assign them to the correct people to get them solved.