Operations | Monitoring | ITSM | DevOps | Cloud

In this episode, Pete and Lisa discuss why great communication is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture.

In this video you can see how a basic agent plugin looks like, the structure they can have to obtain the information and the subsequent configuration of the XML format for the sending/representation of the collected data. It also explains the necessary steps to make an agent plugin: data collection, data parsing and XML structure creation.

Ivanti finds, heals and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

When PCA Technology Solutions moved to N-able's Cove Data Protection, everything changed because the team trusted the product, explains CEO Ted Clouser.

Whether you’re auditing, detecting or addressing unlicensed software, or you want to measure software usage, InvGate Insights has what you need to slice and dice your assets to quickly sort the apps your people use. Let's see how to do it!

PagerTree broadcasts are a great way to send mass messages to multiple teams or users (think of an all hands on deck situation). When using the broadcasts feature you can send one way messages and optionally request a response. PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app.

Datadog Network Device Monitoring (NDM) provides deep visibility into your full inventory of network-connected devices. Datadog autodiscovers devices from any network, and allows you to correlate health and performance data from your devices with other observability data in a single unified platform.

In this week’s podcast episode, we explore the role of AI and machine learning in incident management and response, including the benefits and potential future of these technologies. We welcome guest, Dan Buckley, Director NMS at Hughes Network Systems, who shares his experiences and insights on the subject, discussing the business value of AI and the current state of the AIOps ecosystem.

Telegraf is a lightweight, open-source, data collection tool. It utilizes a plug-in based system (with 300+ plug-ins to choose from) to create custom data pipelines.

Remote controlling another user’s computer is a task that Service Desk agents perform frequently. To make this easy, InvGate insight has a built-in integration to take advantage of the various remote support options you might be using.