Operations | Monitoring | ITSM | DevOps | Cloud

The evolution of ITIL and SSCM in the AI-driven world.

In this video, our product specialist, Matt Beran, shows us how dashboards can help you visualize warranty status, manage expirations, track inventory levels, and make smarter decisions about costs, vendors, and repairs. You’ll learn how warranty tracking works in InvGate Asset Management, how to spot trends that affect IT performance, and how to budget more effectively with interactive dashboards.

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Proactive, regular reliability work is boring, repetitive, and EFFECTIVE. And if leadership wants the incredible results it brings, they have to encourage the right behavior.

Managing your network effectively requires a robust, multi-layer platform designed for automation, allowing for streamlined processes and enhanced efficiency. By empowering your citizen developers to take the reins in automating network tasks, organizations can drive innovation and responsiveness.

Check out what's shipped this month.

When a site disruption hits, businesses face immediate and visible fallout: customer churn spikes, and revenue takes a direct hit. If customers can’t transact, your bottom line suffers, plain and simple. This insight comes from a recent Forrester survey commissioned by Catchpoint, where respondents revealed the real business impacts of Internet disruptions.

With Puppet, the power of IT automation empowers you. Too many companies use patchwork solutions for configuration management and IT automation, leading to unmanageable complexity and huge security risks. IT operators are on-call day and night to address security breaches, and toil for weeks manually provisioning servers. But no one would expect you to wash 10,000 dishes by hand — so why are IT operators expected to configure 10,000 servers manually?

There are two doors for IT problems: people calling the help desk and machines firing alerts. Both usually end up as tickets. That ends now. Resolve’s agentic automation fixes issues at the source.

In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We will go over how to build change templates for the various change types, craft a visual workflow builder for deploying changes, and leverage release and project management capabilities to ensure the successful deployment of changes.