Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Paul Troisi and Dan Lutter delve into the challenges and trends in the modern workplace, emphasizing the necessity for IT and security operations to unite against increasing cybersecurity threats. They underscore the importance of effective communication, collaboration, and education for a robust security posture, and the role of asset management in maintaining visibility and control over devices and data. The discussion concludes with a look at future trends, including the influence of AI and the need for continuous adaptation to new threats.

Take an in-depth tour of the Uptime.com RUM report. Comprehensively understand your users – and your baselines. Organize RUM data by URL(s) or group URL(s) to track subdomains; segment data by devices, operating systems, browsers, countries, other geographies – to compare metrics within specific time windows to your website or application’s performance monitoring baselines.

This week, we have a really fun conversation lined up. For this episode, we chatted with Toby Jackson, Global SRE Team Lead at Future, about why it’s a bad idea to take a cookie-cutter approach to incident management or, put another way, why it’s not a good idea to treat all incidents alike. In our conversation, we discuss what’s wrong with this approach, some situations where this might actually make sense, how psychological safety factors into this conversation, and a whole lot more.

Please join as our Sr. Open Source Engineer, Mikolaj Swiatek, focuses on general guidance for helm chart migration between versions (e.g. moving from unsupported to supported versions).

Catch Krishnendu Majumdar (CPTO at Yubi) talk about his journey in the dynamic Indian startup ecosystem, strategies to build for scale from Day 1 and insights into building sustained user trust via exceptional product performance in high governance industries like credit and finance.

This video explores the weekly cost summary notification alert in Turbo360. Learn how to stay updated on reserved spend with alerts via email, Slack, Teams, or ServiceNow. See detailed reports, track spending changes, and explore resource costs easily. This video also talks about the recent optimizations that have led to a 6.7% ( week on week) reduction in Azure costs. Stay informed and manage your costs effectively.

In this episode we're going to dive into how our Terraform provider can help you automate all the things. Shas Subedi and Nathan Foreman from our engineering team are going to drop in for some high-quality chat and a bit of demo-time, and no doubt they'll blow your socks clean off!

Join Joey de Villa in his engaging Civo Navigate talk, "You're Not Too Late to the AI Party," where he demystifies artificial intelligence and reassures developers of all levels that there's still plenty of time to get involved. Joey's presentation is part technical deep dive, part career advice, and 100% entertaining. He covers the history of AI, current trends, and the ethical considerations we must navigate as this technology evolves. Perfect for software developers, Python enthusiasts, and anyone curious about AI's future.

Check out the new two-way chat functionality for Mac devices with N-able Head Nerd Joe Ferla. This powerful new feature allows technicians to communicate seamlessly with end users while performing remote background work, ensuring minimal disruption and maximum productivity. Stay tuned as Joe walks you through the steps to use this feature and highlights its benefits for your daily service delivery.