Operations | Monitoring | ITSM | DevOps | Cloud

Civo Update - May 2022

In April, we made Civo Academy publicly available for all. This was a pivotal step to put developers first so anyone with an interest can learn everything they need to know to create and maintain their Kubernetes environment. We also released a new report called "The Cost of Cloud", a white paper looking into the complexity of cloud costs for businesses and alternatives beyond the hyperscalers.

4 Different Ways to Ingest Data in AWS OpenSearch

AWS OpenSearch is a project based on Elastic’s Elasticsearch and Kibana projects. Amazon created OpenSearch from the last open-source version of ElasticSearch (7.10) and is part of the AWS system. The key differences between the two are topics for another discussion, but the most significant point to note before running either distribution is the difference in licenses. ElasticSearch now runs under a dual-license model, and OpenSearch remains open-source.

Incident Commanders: where are they now?

BigPanda gives the Incident Commander award to IT Ops superstars—people who go above and beyond in this high-pressure, critical line of work. In 2021, Ben Narramore, Director of Operations/Service Management at PlayStation was a recipient for his ability to handle high-impact global incidents with exemplary professionalism and skill. Let’s find out what he’s been up to…

What is ITIL Demand Management? An Introduction

Predicting consumer demand and ensuring you have the resources to support that is key to the success of any organization. The same is true for IT, and this is where ITIL demand management comes in. Demand management is an ITIL process that interfaces with multiple processes and manages expectations on both customer and service provider ends. Let’s explore the demand management process, what it entails, and what good demand management looks like.

Researchers test the power of machine learning to unravel long Covid's mysteries

Long Covid, with its constellation of symptoms, is proving a challenging moving target for researchers trying to conduct large studies of the syndrome. As they take aim, they’re debating how to responsibly use growing piles of real-world data — drawing from the full experiences of long Covid patients, not just their participation in stewarded clinical trials.

Icinga integration cases: OpsBridge and ServiceNow

The health of your systems and applications is fundamental for your organization’s infrastructure. Monitoring them indicates if there are any issues that need to be handled before they become serious and affect your customers. This is why companies often use a plethora of monitoring tools that can spot any irregularities as early as possible. Icinga allows you to monitor a lot of different metrics throughout your ecosystem, with various plugins that are ready-to-use.

How to gauge the maturity of your IT operating model?

Like most things that are changing and challenging our way of living, the accelerating change in unfamiliar customer behaviors disrupted supply chains, and diverse regional responses are challenging the traditional IT practices. To address these adverse circumstances that are stressing current operating models, companies must envision and execute new experiences, and digitally express their brand values to customers and employees by meeting their needs at relevant points of engagement. How?

Taking The Power Of Automation To The Edge

In this blog, Divesh Gupta, VP of New Technology & Sales Operations at Console Connect, and Co-Chair of MEF’s Test & Certification Committee, shares his insights on the work Console Connect is doing behind-the-scenes to extend our automation capabilities to the network edge. Service providers across the world now find themselves at different stages of their automation journey.