Operations | Monitoring | ITSM | DevOps | Cloud

Push came to shove with disruption and innovation during the pandemic. Enterprises started leveraging new technologies to gain competitive advantage, enter new markets, support employees from home and maintain business continuity. As a result, IT is faced with new challenges that are critical for realizing the value of the digital transformation that started and accelerated during the pandemic. To state the obvious, CIOs must manage an IT infrastructure that’s safe, sound and secure.

The outages span the giants of the Internet and some of the biggest failures of IT resilience we were subject to – from AWS’s trifecta of outages in December 2021 to the October ‘21 outage that took down Facebook, Instagram, WhatsApp, and interrelated services. We also look at some more intermittent outages that you may have missed.

You’ve probably heard the phrase “transparency is key” more than you can bear at this point—so let’s get this out of the way. Transparency is key. The phrase suddenly became that much more unbearable. But before you drop off, let me also communicate something else: transparency is often not enough. Often, companies make the mistake of leaning on transparency as a catchall solution to many of their internal comms issues.

Today, businesses are generating more data than ever before. However, with this data explosion comes a new set of challenges, including increased complexity, higher costs, and difficulty extracting value. With this in mind, how can organizations effectively manage this data to extract value and solve the challenges of the modern data stack?

In recent years, the rapid development of cloud-based networking, network abstractions such as SD-WAN, and controller-based campus networking has meant that basic, day-to-day network operations have become easier for non-network engineers. The result we’re starting to see today is a sort of consolidation of networking tasks, leading to a need for only a small number of highly skilled network engineers to handle the less frequent heavy lifting of advanced design and troubleshooting.

Website downtime is a serious concern for businesses as it directly impacts the bottom line and can cause significant downstream effects as users turn to alternatives. You and your team can spend hundreds of hours to improve your websites, add new features, and create great content. If your website comes down at a critical moment, these efforts are wasted and users are left wondering about your business’ ability to function in the digital world.

In October 2022, we released SolarWinds® Observability, our cloud-native SaaS observability solution. For companies like Corevist, the solution provided them with the ability to define customized monitoring specifically configured to the Corevist instances within each customer deployment. For them, this was a major game changer.

The reviews are in! We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management – Enterprise (APM) Tools Emotional Footprint Buyer’s Guide. Moreover, eG Enterprise APM was ranked in the top spot out of 14 vendor solutions.

Some of our users have a lot of sites in their Oh Dear account. A feature often requested is the ability to add a little bit of meta information about each site. To do that, we've introduced the ability to add tags to a site. Tags can be used for instance how important it is to fix a problem with the site immediately. Possible tags could be important or has support contract. Another use case would be to add the technology used, tags could be named wordpress, laravel, js.

As hybrid and remote work continues to become the norm for businesses of all sizes, organizations are increasingly gravitating to cloud-based unified communication tools to boost internal collaboration and stay connected to customers. Microsoft Teams is already one of the most popular choices for chat and meetings and it is becoming a popular tool to use as a cloud-based business phone system.