All of us here at Catchpoint are passionate about continuously innovating and improving our product to make our customers’ lives better. Part of this process involves regular product releases is – and this latest one, Hercules, is no exception. A big focus area for this release has been improving the usability, quality, and performance of the Catchpoint portal and agent.
This morning, we announced that Grafana Labs has raised $220 million in Series C funding . As with our previous rounds in 2019 and 2020 , this funding will enable us to focus on accelerating the development of our open source observability platform and supporting the success of our community and our customers.
I’m thrilled to announce that Gartner has named ServiceNow a Leader in its 2021 Magic Quadrant for the CRM Customer Engagement Center for the second year in a row.1 We believe this is external validation of our strategy and vision to improve the end-to-end customer experience through our Customer Service Management solution. Our mission in Customer Workflows is to transform the customer service and support market for the better.
At Spike.sh, our mission is to help dev teams understand and resolve production issues faster. At the core of this is our Alert Reliability Engine, whose job is to make sure that a team member always gets an alert on their preferred channel. Currently, we support 7 channels - phone call, SMS, mobile push notifications, email, Slack, Microsoft Teams and Discord. We wanted to give you a peek into how we achieve high deliverability across these channels.
