Operations | Monitoring | ITSM | DevOps | Cloud

SLA basically means a Service Level Agreement. It’s a formal agreement between you and your customer. It basically describes the reliability of your product/service so you can have a formal agreement which basically says our product will be online 99 percent of the time annually and if we fail to achieve that objective we will give 30% of your annual license fee back. SLA’s also include penalties in the contract.

High CPU temperature is a common issue with laptops and desktops, and it shouldn’t be ignored. If a computer system routinely generates high temps—above 80°C is usually considered undesirable—it can begin experiencing poor system performance. Over time, heat may progressively damage CPU components in addition to causing the system to lock up or shut down.

We recently launched synthetic monitoring, which helps you understand your users’ experience and improve website performance by proactively monitoring your services. This feature, which surfaces the powerful capabilities of Prometheus blackbox exporter, is the next iteration of worldPing.

In the first post of this series, we provided guidance for managing the many facets of a compliance program — taming the “compliance beast.” While there are many factors to consider, I’d argue that none is more essential than a reliable means of enforcement.

This year, you tell yourself, you are going to be prepared! You will arm yourself with a new status page, and create web monitoring for every important service in your arsenal. Like the proverbial Eye of Sauron, nothing will escape your omnipotence. But too many tools in your set can contribute to alert fatigue. Alert fatigue occurs when your team starts to feel like they are always on call. They might already secretly feel this way.

Data sources ingest data in different sizes and shapes across on-premises and in the cloud, including product data, historical customer behaviour data, and user data. Enterprise could store these data in data storage services like Azure Blob store, an on-premises SQL Server, Azure SQL Database, and many more. This blog will highlight how users can define pipelines to migrate the unstructured data from different data stores to structured data using the Azure ETL tool, Azure Data Factory.

Today I’m happy to announce that observIQ’s Stanza Log Agent will become a key part of the OpenTelemetry project. This has been in the works for many months and the team at observIQ is thrilled to see it becoming a reality. We’re particularly pleased to see it happening just as we launch our log management platform which will be the first platform to take full advantage of the log agent technology now incorporated into OpenTelemetry.

With IT technology continuing to rapidly evolve, networks are becoming increasingly complicated, sophisticated, and sizable. The accelerating growth rate of network technology is caused in part by the increased adoption of IoT, the cloud, and software-defined networking. In this environment, where technology is advancing with overwhelming speed, enterprises must adapt and be agile enough to manage network configurations for all their connected devices.

Performance reporting is an essential part of everything IT does, and the help desk is no different. But help desk reporting and metrics are particular to each organization. Ticket volume and incident types often depend on the nature of the business, and IT help desk managers must select a set of reporting criteria that helps monitor the unique value that their team provides. As this post will cover, there are some universal truths in help desk reporting.

The world recently passed the one-year anniversary of the COVID-19 pandemic. Even with vaccines rolling out across the world, global lockdowns and travel restrictions continue unabated. The impact continues to be felt in every kind of business and organization, as workers either continue to work from home or adhere to strict health protocols to minimize transmission of the virus in the workplace.