Operations | Monitoring | ITSM | DevOps | Cloud

How to build a ServiceNow Incident Connector for SCOM

Connecting Microsoft SCOM and ServiceNow is a no-brainer! If you want to synchronize your alerts with your incidents, view issues in real-time, and generally make your life easier then why wouldn’t you! But, we know not everyone is tech-savvy enough to develop these solutions themselves, so we’ve written this blog to give you a helping hand. So, if you want to give it a go and build your own integration tool, then here’s how to get started.

Flowmon Detects Windows DNS SIGRed Exploitation

The vulnerability called SIGRed (CVE-2020-1350) has been around for 17 years, during which time it was present in Windows Server operating systems from version 2003 through 2019 and received a maximum severity rating of 10. It was finally patched in July 2020. As the vulnerability allows an attacker to perform remote code execution on Windows Server via DNS, it poses an extremely serious danger and can propagate over the network without user interaction.

How I built a monitoring system for my avocado plant with Arduino and Grafana Cloud

A couple months ago, during our Grafana hack days, I created my first monitoring solution: my sourdough monitoring system. It was a lot of fun to build it, and I enjoyed it a lot! So when the next Grafana hack day was approaching, I started to wonder what my next monitoring system could be. What would I like to learn more about? What would I like to get better at doing? To be honest, I didn’t have to think hard.

Avoiding Ad Blockers with Forwarding Domains

Large tech companies are monetizing and exploiting customer data in increasingly unpalatable ways. It’s no surprise that users are fighting back. It’s estimated between 25% and 50% of users are employing ad blockers. Unfortunately, some overzealous ad blocking tools have added TrackJS domains to their block lists. We believe the blocks are unwarranted (more below). We don’t sell or monetize our user data. Ever.

Sales Engineering - The Key to Customer Service

Sales engineering is becoming increasingly more important for service-based businesses. It’s time to start paying attention to the role of technical sales in your business. The truth is, without technical sales, you cannot sell. If you want to deliver solutions that meet your target market’s needs, you must bridge the gap between internal teams and customers.

MSP software: 10 tools MSP companies should try in 2021

2021 is sure to bring a number of challenges for your MSP—here are some of the best tools on the market today that can help your company overcome these challenges. Managed services providers (MSPs) and other businesses that deal with sensitive data on behalf of their customers and their own organization face a range of challenges.

More Upgrade Tales From the Ticket Queue

Recently, Leon kicked this sharing process off sharing what he has seen in the support queue. I read it, applaud it, and have more tips to share. As Leon mentioned, and you may have seen the banner on THWACK and other notifications regarding this, the digital signing certificate is being revoked on March 8, 2021. This means if you haven’t upgraded to get the new certificate before then, you’re probably going to run into issues running your Orion module(s) installation.

Monitoring PHP Application Performance: A Step-by-Step Guide

Today we’re here to show you the ropes on PHP monitoring. You’ll learn how to monitor the performance of your PHP applications. But why is doing this valuable in the first place? It used to be common for application performance to be considered a non-functional requirement. Things have changed, though. Nowadays, more and more software professionals have come to think of performance not as a nice-to-have, but as the most important must-have.

The Route to Automated Remediation

An abundance of information can be daunting for any company. If internal teams do not know where the data is, it might hamper their efficiency at the cost of data quality and cleanliness. From a cost-effectiveness viewpoint, organizations are likely to waste excessively by hanging on to redundant data or storing varied data in one location irrespective of their sensitivity level.