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The latest News and Information on IT Service Management, Service Desk and related technologies.

Don't Sweat the Small Stuff but Consider This with Sweating IT Assets

Sweating IT assets, ever heard of them? It might seem nonsensical to imagine an IT asset perspiring from being overworked, but it’s actually not a far-off analogy. When a business delays the purchasing of new technology as long as possible, it’s called ‘sweating assets.” Companies have their reasons for this strategy, but it usually comes down to one thing: an attempt at cost-savings. Do sweating assets actually help to achieve this and where do they miss the mark?

Do You Work In A Shared Services Team? Here's How You Make Work Easier

Shared services teams are often challenged with supporting many individuals within a company. Less resources, e-mail, shared inboxes, and disconnected systems are all issues these teams face. How can this be solved to make work more efficient, save time, and save money? StartingPoint is a simple SaaS customer operations and experience platform that helps organizations manage on-boarding, project management, service and helpdesk support, and task and team management in one unified solution. StartingPoint can be deployed and customized within one hour and no actions take more than 5 clicks.

Ivanti Insights Episode 3: In the World of Privacy, Nothing is Free - Including Social Media Apps

Did you know there are currently 4.20B social media users globally? That’s 53% of the total global population! From the most popular social media platforms like Facebook and YouTube, to the hottest up and coming platforms like TikTok and Clubhouse, there is one thing they all have in common: privacy regulations and considerations should be and need to be top priority. Ivanti’s Sr.

Avoiding the Most Common Business Mistakes When Scaling Your Small Business

Scaling and generating more revenue without necessarily increasing costs is a good sign for your small business. But with the potential to scale by increasing sales volume comes the challenge of keeping the company’s operations and profitability stable. This is why companies emphasize the importance of operational efficiency.

Getting Started with Change Tracking

Changes are both inevitable and necessary when you are running a business. As customer expectation and the market landscape keeps changing, you will have to take up the necessary measures to implement corresponding digital solutions and technology changes. But managing changes can be a tricky process. Some changes can be as simple as changing the folder organization in your data. But if you have not tracked it properly, you will soon run into confusing folder hierarchies and problems in data sharing.

2021 Secure Consumer Cyber Report: Protecting the Everywhere Workplace

The 2021 Secure Consumer Cyber Report provides one of the industry’s most comprehensive studies about the shift in consumer behavior as a result of increased work-from-home initiatives. With the influx of unsecured personal devices and high-risk employee behavior, what does the threat landscape look like today? The newly released report found that, with the dramatic increase in remote work due to the pandemic, the threat to enterprise data is higher than ever.