Never Run Out of Equipment with Hector!
When every second counts, running out of equipment is simply not an option. With Hector, always stay one step ahead - and keep your peace of mind. Ready to say goodbye to unexpected shortages?
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
Alloy Navigator Walkthrough: Service Desk Customer Perspective
See Alloy Navigator through your end users’ eyes—whether internal employees or external customers. This quick walkthrough shows how effortless it is to report issues, request IT services, and find answers. Intuitive, multilingual, easy-to-brand interface, so users see it as part of your corporate site Effortless ticket creation and tracking Email and push notifications Build-in knowledge base Role-specific service catalogs Convenient equipment reservations Announcements and one-click approvals Mobile app for end users Smart AI assistant (coming soon)
self healing bots in 70 seconds #shorts
Self-Healing Bots in 70 Seconds Ivanti Neurons offers customizable bot templates for various tasks, enabling users to create bots through a low-code, no-code workflow editor. A disc cleaner bot example illustrates how automation can manage device clutter and track performance metrics. Multi-stage bots enhance user interaction, providing real-time progress updates on device processing. The Ivanti bot library further expands automation options for users to explore.
14 Best Incident Management Software For 2026: Tool List & Review
As IT environments grow more complex, managing day-to-day service interruptions becomes a critical challenge. In fact, research shows that the average IT team spends over 20% of its time handling incidents—time that could be better spent on strategic initiatives. Preparing for 2026, investing in a reliable IT Incident Management solution can help organizations reduce downtime, improve response times, and keep services running smoothly.
How to Calculate IT Equipment Depreciation
Managing IT equipment is a crucial challenge for businesses, especially in a context where devices such as laptops and printers quickly become obsolete. Understanding and optimizing the depreciation period of these assets is essential for accurate accounting and cost control. This article explores the basics of depreciation calculation, the different methods used, and why adopting management software can transform your tracking process.
Cybersecurity Vulnerabilities: Key Trends and Strategies
Cybersecurity Vulnerabilities: Key Trends and Strategies.
How to Improve Inventory Management: 7 Tips for Your Organization
Managing inventory efficiently is crucial for any business, from small retailers to large enterprises. A well-optimized inventory management system can streamline operations, reduce inventory costs, and improve profitability. In this guide, we’ll explore the best strategies for effective inventory management, highlighting how inventory management software can save time, reduce errors, and enhance real-time decision-making.
Zia LLM for ServiceDesk Plus Cloud, transitions in workflows, and more!
We’re rolling out some interesting AI innovations and workflow enhancements in the cloud version of ServiceDesk Plus. You can now use the native Zia LLM hosted in our own data centers as a GenAI provider (in addition to ChatGPT and AzureOpen AI), track AI adoption with the new Zia dashboard, and enable user transitions within workflows. Meanwhile, the on-premises version supports seamless user import from Microsoft Entra ID. Watch the video as our product experts walk you through each of these updates in detail.
ITSM vs. ESM: The Differences
And how to apply these two concepts to improve service delivery across departments.
BigCharts-R1: Enhanced Chart Reasoning with Visual Reinforcement Finetuning
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team.