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The latest News and Information on IT Service Management, Service Desk and related technologies.

Spark: An IT Agent for Every Employee

Jan 20, 2026 By Pedro Bados In Nexthink

It’s no secret that all software and more broadly, any technology that doesn’t move atoms is ripe for disruption by the current and future capabilities of large language models. Any workflow, application, or digital process that can be expressed in code can be redesigned, improved, and transformed at speed and scale. AI-first companies will outpace legacy players by orders of magnitude, and many workflow-based models with humans in the loop will be fundamentally reshaped.

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End IT Friction: Autonomous Endpoint Management

Jan 20, 2026 By Ivanti In Ivanti

Discover how IT teams are revolutionizing the workplace with autonomous endpoint management (AEM)! In this insightful video, Rex McMillan, VP Product Management, Ivanti, explains how AEM solutions are not just about managing devices but fundamentally improving the digital employee experience (DEX).

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Almaden strengthens strategic partnership with Stefanini during Kick Off 2026

Jan 19, 2026 By Almaden AI In Almaden AI

Almaden took part in Stefanini Group’s Kick Off 2026, one of the most relevant global gatherings in the technology, innovation, and business ecosystem, held January 14–17 at the Grand Hyatt Hotel in São Paulo. The event brought together hundreds of participants from multiple countries, consolidating itself as a strategic space for aligning vision, co-creating solutions, and strengthening partnerships.

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InvGate Renews SOC 2 Type II Certification

Jan 15, 2026 By Celeste Mottesi In InvGate

We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification for the 2024-2025 period. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.

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How to Automate Tier 1 IT Tickets Without Breaking ITSM Processes

Jan 13, 2026 By Derek Pascarella In Resolve

Tier 1 ticket automation is one of the most tempting (and, to be brutally honest, most mishandled) initiatives in IT service management. On paper, it seems simple: automate the high-volume requests, reduce handle time, and give your service desk some breathing room. In practice, though, many teams end up with brittle scripts and automations that quietly drift outside ITSM guardrails.

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Risk Appetite, CRQ and Exposure Management: Closing the Loop on Cyber Risk

Jan 13, 2026 By Rob Lesieur In Ivanti

Executives today operate in a constant state of pressure. Regulatory demands grow faster than budgets, customers expect proof of resilience and every system outage becomes a business event. When each function manages risk in isolation, leaders spend more time reacting than advancing strategy. The real issue is coherence. Most organizations still rely on partial instruments: dashboards filled with red and amber, but no clarity on which risks matter or what an outage would actually cost.

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Asset Management for Distributed Enterprises: How to Track Assets Across 10+ Locations in 2026

Jan 13, 2026 By Himanish Ganguly In Asset Infinity

Managing assets across multiple business locations has become significantly more complex in recent years. As enterprises expand geographically, often operating across 10, 20, or even 50+ locations, the challenge of maintaining visibility, control, and accountability over assets increases exponentially. In 2026, asset tracking is no longer a “nice to have” capability for distributed enterprises; it is a foundational requirement for operational efficiency, compliance, and cost control.

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You updated the tech. Not the mindset.

Jan 13, 2026 By ManageEngine In ManageEngine

Modern tools mean nothing if your culture still rewards presence over outcomes. Real transformation starts with how you lead.

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Reality Bytes: Waymo on the Tracks (2026 Predictions)

Jan 13, 2026 By Nexthink In Nexthink

The Matrix hits different.. when you're in the Matrix. The team rings in 2026 by reflecting on past predictions—and charting what’s next. From eerily accurate calls on AI consolidation to the unsettling prescience of The Matrix, the conversation looks ahead to a pivotal shift: from conversational AI to operational “do-bots,” the challenge of measuring real enterprise value, and the growing risks of over-automation.

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The 54% Improvement Playbook: How Top Performers Integrate GenAI into ITSM

Jan 12, 2026 By solarwindsinc In SolarWinds

Don't just read the report—learn how to replicate its most impressive results. In our 2025 State of ITSM Report, a select group of top-performing organizations achieved a staggering 54.3% reduction in resolution time by strategically integrating GenAI. This live session moves beyond the data to share their playbook. We'll provide a step-by-step guide on how to pair GenAI with foundational ITSM practices and demonstrate how to weave these tools into your team's daily workflows to achieve maximum efficiency.

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