It can be challenging to manage enterprise infrastructure across hybrid cloud and on-premises environments with accurate and timely tracking asset details — especially if you don't know what you have. The more systems deployed, the more visibility is necessary for your IT operations teams to meet critical business Service Level Agreements successfully.

We’ve known for some time that the demand for new graphics cards is far exceeding the supply. A combination of the pandemic, natural disasters and unprecedented consumer demand has led to a global chip shortage. The major names in the industry confirm that the supply problem may last in to 2023. At a time when many companies are having to shift more processing to the cloud to support remote workers – this supply problem could not have come at a worse time.

Digital operations management is about harnessing the power of data to act when it matters the most. It’s also about having the right processes and procedures to support teams when every second is critical. Maturing your digital operations takes time, iteration, and commitment. The change won’t happen overnight. But, if you put in the effort, you’ll reap outsized benefits. You’ll be able to learn from incidents and proactively improve your services over time.

“Winning doesn’t always mean being first. Winning means you’re doing better than you’ve ever done before” – Bonnie Blair, five-time Olympic gold medalist. By that definition, Freshworks is a clear winner. Recording a personal best, Freshworks has been positioned on the Challengers quadrant in the 2021 Gartner Magic Quadrant for ITSM Tools.

Recently I was thinking about the topic “How do you improve the employee experience?” Many organisations drive this from an IT perspective with concepts like a Self-Service Portal, or Teams Channels, chatbots, even Social IT boards. These are all great ideas, but are they truly addressing employee experience? Let me elaborate on this concept.