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The latest News and Information on IT Service Management, Service Desk and related technologies.

InvGate

Katrina Macdermid on the Mindset Behind ITIL 4 Value Streams

Dec 13, 2022 By Anh Do In InvGate
ITIL 4 value streams have become a hot new topic for ITSM teams all over the world. The latest version of ITIL may have caused a learning curve for IT professionals and left a lot of room for discussion and elaboration. Value streams are not new; in fact, the concept has been around since as early as the beginning of the 20th century in Ford’s factories. Now, ITIL 4 has leveraged value streams as a core concept in an attempt to deliver value to all stakeholders.
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ilert

What is an Incident Commander in ITSM?

Dec 13, 2022 By iLert In iLert

Incident Commanders play a crucial role in the successful operation of IT service management (ITSM) teams. By applying best practices, they can ensure that incidents are handled quickly and efficiently, so that downtime for end users is kept to a minimum. ‍ This article provides an overview of the requirements for an effective Incident Commander in ITSM. It discusses the skills and competencies needed for effective incident management, and highlights some best practices for this role.

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servicenow

Define and track business outcomes with a goal framework

Dec 13, 2022 By Fred Champlain In ServiceNow

Highly successful companies and individuals share one similarity: They have an extremely clear vision of what they want to achieve and why. They know that although all work delivers outcomes, not all outcomes yield the same value. That’s why goals and a goal framework are important. Goal setting has always been essential to business success. Businesses today face different conditions and need systems to support their unique challenges in managing goals.

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solarwinds

Guide to Proactive IT support and problem solving with dedicated tools

Dec 12, 2022 By Staff Contributor In SolarWinds
As organizations increasingly adopt more devices, applications, and other technologies, IT teams addressing problems before they arise is a vital part of avoiding downtime, maintaining productivity, and ultimately growing revenue. While a reactive approach has traditionally been good enough, the most successful organizations are increasingly taking proactive measures to ensure employees always have access to what they need with little or no downtime.
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InvGate

2023 ITAM Trends: 12 Key Things to Keep in Mind for Next Year

Dec 12, 2022 By Sophie Danby In InvGate
IT asset management (ITAM) is a critical corporate capability for keeping your organization and its assets safe. The global pandemic, in particular, put the need for effective ITAM capabilities front and center for many organizations, with investments in the are growing. But where is ITAM heading in 2023 and beyond? To help understand its evolution, we asked six ITAM and ITSM industry authorities for their opinions on the ITAM trends to keep in mind for 2023.
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Asset Infinity

What is an asset register? What is the purpose of the asset register?

Dec 12, 2022 By Asset Infinity In Asset Infinity

When an organization starts to flourish the number of assets that it procures increases, and with that keeping a track of all of them becomes a task for the employees. Traditionally organizations used to keep a track of all these assets by maintaining spreadsheets, but with a major change in the way how organizations work, maintaining spreadsheets became difficult.

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Asset Infinity

What are the benefits of investing in Asset Management Software for a restaurant?

Dec 9, 2022 By Asset Infinity In Asset Infinity

Maintaining a business includes several tasks that need to be done without making any mistakes. These activities are performed day to day to guarantee that everything is done in a systematic way. However, if processes are manual then things can be hectic, and chances of error is more. Most importantly there is not a great margin in restaurants, which is why saving expenses is essential for business. Hence, asset maintenance must be done regularly otherwise business will suffer.

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IT Asset Tracking Software - Features, Uses & Benefits || Asset Infinity

Dec 9, 2022 By Asset Infinity In Asset Infinity
In this video we will cover about IT asset tracking software system. Explore key features, benefits & uses of IT asset tracking software. An IT based large organization has multi-location offices, warehouses, and branches. They have lots of assets such as laptops, scanners, printers, UPS etc. Assets are moved from one place to another some small devices may leave the organization. It is important to track & manage assets otherwise they can be misplaced or lost easily.
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