The latest News and Information on IT Service Management, Service Desk and related technologies.
The new world of hybrid work requires creative ways to engage with customers and employees no matter where they’re located. To answer that call, we’ve launched the ServiceNow Messaging Service to provide a seamless experience from issue to resolution. Built on integration with the Twilio platform, ServiceNow Messaging Service makes it easy for ServiceNow users to integrate SMS and WhatsApp into digital workflows using the Now Platform.
Small and large businesses alike are looking toward the future and are hoping for the economy to reopen as quickly and smoothly as possible. High vaccination rates will be key. The world’s biggest workflow challenge to convert vaccines into vaccinations has brought employers to the front line to drive the pandemic response effort. With more employers and governments now requiring employee vaccinations as a condition of work or office reentry, employee access to vaccines will become critical.
If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and potentially now looking at how to justify an ITSM tool consolidation project. To help, this blog shares some of the key opportunities to create a compelling business case for change.
This week is Cybersecurity Career Awareness Week, which is part of October’s Cybersecurity Awareness Month. We sat down with Daniel Spicer, chief security officer at Ivanti, to learn more about what it’s like to work in the cybersecurity world.
COVID-19 has impacted every industry, but perhaps none more than healthcare and life sciences. From how and where healthcare is provided to the speed of developing and administering vaccines, there has been massive disruption to the way healthcare and life sciences organizations operate. But the crisis also provided unprecedented opportunities to reexamine and transform.
The 2021 Now at Work Digital Experience included a series of regional events with locally relevant topics and featured leaders from the business, government, and sports communities. Guest speakers, industry luminaries, partners, and customers sharing their success stories joined in the worldwide movement to workflow a better world.
The Seattle-based cloud services engineering team at ServiceNow has cultivated a culture of creativity, risk-taking, and problem-solving—despite the weight of their work being deployed at a global scale across some of the most complex regulated markets.
