Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

Nexthink Workspace - Where DEX Work Happens

Workspace is the new space for managing DEX inside the Infinity platform. It brings signals, analysis, guided actions, personalized answers, and chat history into one clean and intuitive full-screen experience. Workspace turns everyday questions into insight and action so teams can investigate faster and make better decisions without complexity or technical query languages. Its enhanced reasoning engine is fully NQL certified, delivering accurate explanations and deeper context across every investigation.

The Hidden Operational Risk Financial Institutions Can No Longer Ignore

Why digital experience is now a regulatory priority In regulated industries like financial services, even minor technology friction can quickly become a regulatory risk. Gaps in visibility, slow systems, and inconsistent performance can trigger audit findings, SLA breaches, and increased compliance scrutiny.

The 5 Pillars of DEXOps Explained: Turning Digital Experience into Business Impact

Most IT leaders agree on one thing: digital employee experience matters. What is less clear is how to operationalize it in ways that deliver measurable business outcomes. Many organizations invest in tools and dashboards, launch experience initiatives, and even measure sentiment. But without an operational model that connects employee experience to core business objectives, IT teams often stay stuck in reactive support. DEXOps changes that.

InvGate Recognized in the 2026 Gartner Market Guide for Hardware Asset Management Tools

To explore key insights and market perspectives from Gartner’s Market Guide for Hardware Asset Management Tools (February 2026), visit our dedicated coverage page. InvGate has been recognized in the 2026 Gartner Market Guide for Hardware Asset Management Tools as a Representative Vendor, with InvGate Asset Management highlighted as our flagship solution.

Productivity in the Age of AI - DEXOps 1:1 with Scott Pope

In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report. Also: Arsenal. Briefly. And yes, Tom still needs to update the show music. Hang in there.