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The latest News and Information on IT Service Management, Service Desk and related technologies.

M-Dashes, the Cookie Monster & DEX: The BIG Reality Bites 2025 Finale

It’s our favorite Reality Bites tradition: the end-of-year panel! Tom and Tim bring the whole crew together—Megan, Ariana, Sean, and Dina—for a joyful, honest, and insight-packed reflection on 2025. From global travel and AI breakthroughs to personal milestones, hard-won lessons, and the music that carried us through the year, the team shares what defined a transformative moment for DEX, for Nexthink, and for each of us. Expect candid takes on AI balance, ambition, slop, mediation, vibe-coding, human connection—and a full round of “song of the year” picks from the whole panel. A warm, funny, heartfelt wrap to a huge year.

Understanding Mobile Threat Defense in Today's Digital Landscape

Mobile threat defense technology is crucial as digital habits shift towards mobile devices, especially post-COVID. With mobile phones becoming prime targets for cyberattacks, robust protection is essential. The session covers risks from public Wi-Fi, application permissions, and the need for user education to combat phishing. Integration of mobile device management with mobile threat defense enhances cybersecurity, providing real-time protection and immediate threat detection.

Enhancing User Experience with Ivanti Neurons Automation Bots #shorts

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Rollbar + Zapier AI: Automatically Generate Clear, Actionable Jira Tickets

How do you turn raw error payloads into clean, meaningful ticket summaries without touching a line of code? Engineering teams rely on fast, accurate error context to resolve issues efficiently. Rollbar does a great job capturing rich payload data at the moment an error occurs, but getting that data into your issue-tracking workflow can still require manual triage—especially if you want clean, human-readable summaries in Jira.

Enhancing Outlook Performance with Ivanti Neurons Automation Bots #shorts

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

Winter 2025 Update: New Features for Even Easier Asset Management | Hector

Welcome to Hector’s 2025 Fall Update! This new release takes your trusted platform for inventory management to the next level — improving speed, flexibility and visibility on Hector’s web and mobile applications. At Hector, we work hard to offer a comprehensive and innovative solution for your organization. With two whole new modules, even more integrations, and optimized workflows, we’re proud of this evolution and are excited to see how these new features will simplify asset management across your organization.

Integrate InvGate Asset Management With Google Cloud - Keep Control of Your Cloud Assets!

Losing track of cloud resources is one of the fastest ways to rack up unexpected bills. In this video, Matt Beran shows you how InvGate Asset Management's Google Cloud integration helps you automatically sync and manage your GCP virtual machines, SQL databases, networks, and storage — all in one centralized asset inventory. InvGate also integrates with Amazon Web Services and Azure, giving you complete visibility across your entire cloud infrastructure.

Asset Management Compliance Requirements in 2026 What Every Business Must Follow

Asset management compliance is entering a period of rapid change and rising accountability. As organizations rely more heavily on digital systems connected equipment and smart devices the need for accurate documentation strong security and transparent reporting has never been more important. The year 2026 introduces a new era of compliance expectations requiring businesses to upgrade systems strengthen governance and build audit ready processes.

Automating IT Service Desk Operations with Bots #shorts

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.