Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Top 6 Benefits of AIOps You Must Know

AIOps — a term coined by Gartner back in 2017 has emerged as one of the hottest talking points in the realm of ITOps. Since its inception, its adoption by large enterprises has gone up from 5% to 30% in 2023. This impressive 6X growth is a clear indicator that AIOps is here to transform how businesses manage their IT operations. But what is it that makes AIOps special? What are the benefits of AIOps that businesses are looking to leverage.

What is Shadow IT - And How to Detect it?

One of the biggest causes of concern to IT departments across the globe is shadow IT. Uncontained, it can cause duplication, unnecessary costs, and compliance issues. To manage and mitigate risks, IT managers need to understand what shadow IT is, its risks, and how organizations can proactively address them. In this regard, IT Asset Management solutions incorporate capabilities that help organizations implement protection measures and build a culture of cybersecurity.

Zero-Trust Security: Best Practices for Securing the Remote Workforce

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

Building an Equipment Checkout System With InvGate Insight

Checking out equipment is essential for schools, universities, and other industries that loan assets temporarily on a regular basis. And even though there's dedicated software for this, you can use your ITSM and ITAM tools to check in and out equipment — and thus avoid having to purchase yet another tool. You can see how to build an automated workflow on InvGate Service Desk to forget the headaches of loaning hardware.

Simplify your back-to-school inventory management

New school year, same problem: outdated inventory management that doesn’t make the storekeeper’s job any easier. Keeping track of thousands of assets with Excel, library software (SIGB) or, worse still, by hand is a real ordeal… which could easily be avoided. Material tracking and loan management shouldn’t be cumbersome, time-consuming tasks that encroach on all your other projects. Not to mention that using old, manual methods predisposes you to wasted time and mistakes.

Security Webinar, Zero Trust For Users

Zero trust security — anywhere Working from everywhere means employees need access to corporate apps and data from any device, anywhere, anytime. This is a new level of freedom — and a new level of vulnerability. Navigate this new landscape with security that’s purpose-built for Everywhere Work. Get edge-to-edge security for every device, every user, every application and every network everywhere.

Detect Shadow IT And Keep Unauthorized Assets Under Control

Shadow IT refers to systems, software, applications, SaaS services, hardware, or mobile devices used within an organization without the IT department's explicit approval, oversight, support, or knowledge. Initially, it focused on hardware assets, but it has evolved to include SaaS applications (SaaS sprawl). Even though shadow IT has a few benefits, it also poses significant risks to organizations, such as.