Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

8 Best Wireless Network Solutions to Monitor Wi-Fi in 2026

If your Wi-Fi keeps slowing down or dropping connections, checking whether your access points are online won't tell you much. You need to know what's causing the problem, whether it's weak signal strength, overloaded access points, or too many connected devices. Wireless network monitoring tools help you track these issues, monitor access point health, and spot problems before they affect more users.

What Is Squid Proxy and How to Keep It Fast, Secure and Observable

How long does it take your service desk to rule the proxy in or out when a user says a site won't load? The proxy carries every outbound web request in most companies, and it still tends to be checked last. So service desks guess, even though the proxy has already logged what happened to that request. For a lot of those companies, the proxy is Squid. It has cached pages and enforced web policy for close to three decades, and it logs every request it touches.

The Future of IT Is Conversational: Insights from CEO Leandro Silva at HDI Experience 2026

At HDI Experience, held September 16–18, 2026, Almaden’s CEO explained how AI and DEX are transforming enterprise support—and why the traditional service desk model has reached its limits. The traditional support model can no longer keep pace with the complexity of modern IT. Leandro Silva, cofounder and CEO of Almaden, opened his presentation at HDI Experience with this straightforward observation. “The traditional model can no longer keep pace with the complexity of modern IT.

AI Reporting: Turn IT Data Into Insights | Ivanti

Discover how Ivanti Neurons AI turns IT and security data into actionable reports—just describe what you need in natural language. AI reporting takes the complexity out of report creation. With Ivanti Neurons AI built into the reporting experience, you can start with a suggested request or simply describe what you need in plain English. Neurons AI interprets your request and builds a tailored report draft with the relevant data, columns, filters, and aggregation—no manual query building required.

10 Best AI ITSM Tools in 2026 (Compared)

Artificial intelligence (AI) is changing how IT teams manage service requests, troubleshoot technical issues, and respond to incidents. As IT environments become increasingly complex, traditional service management processes can struggle to keep up with growing ticket volumes, recurring incidents, and rising expectations for faster resolutions.

Nexthink Named a Leader in Forrester Wave DEXM Solutions 2026

Dear Nexthink community, Nexthink has been named a Leader in the 2026 Forrester Wave for Digital Employee Experience Management Solutions. I am incredibly proud to share this recognition with our customers, partners, and every Nexthinker whose commitment and ambition have brought us here. As a founder, this recognition is particularly meaningful.

What Network Infrastructure Management Involves and How It Keeps Every Site Running

Why does the help desk still hear about network problems before the network engineers do, even with every router and switch under monitoring? In most cases the alert does its job, and the hours go into what comes after it. Tracking down who last touched the config takes time, and so does checking the switch's vendor support and how close that branch link is to capacity. Networks also no longer behave like a single system.

Self-Healing Endpoints with DEX | Ivanti

Digital employee experience shouldn't just be a metric — it's the result of how well endpoints are managed, secured, and remediated in real time. In this teaser, see how Ivanti transforms reactive IT into proactive, autonomous operations. Today's IT teams are stuck in reactive mode. Employees suffer through slow laptops, dropped VPN connections, and crashing apps — and most never report it. Ivanti Neurons for Digital Experience (DEX) changes that by monitoring real-time DEX scores across devices and user groups to uncover issues before they impact productivity.

Room Booking, Lost & Found, Visitors and Gatehouse | Asset Infinity

The everyday running of a site, in one place. This walkthrough covers the Site services module in Asset Infinity: booking rooms and equipment with charges and clash checks, a lost and found desk that matches what was lost to what was handed in, a gatehouse that knows which visitors are on site and which of their devices may leave, a knowledge base of guides and lessons, a controlled document library, and messages tied to your records. It's shown on a demo hospital system around Austin, Texas.