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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

ITSM Premium Solution Package

Exploring the ITSM Premium Package: AI and Proactive Service Management The ITSM Premium Package offers a comprehensive solution for IT Service Management, featuring Ivanti Neurons, Workspace, and Healing. It utilizes advanced AI and machine learning to auto-populate incident summaries and relevant service fields. Bots, managed through the Neurons Bot Manager interface, provide recommendations, interact with users, and perform diagnostics. The package also includes Ivanti's Digital Experience monitoring for proactive issue detection and user experience enhancement.

Streamlining incident management workflows with ServiceDesk Plus Cloud - Masterclass 2024

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus Cloud. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

Streamlining incident management workflows with ServiceDesk Plus - Masterclass 2024

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.
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SmartCenter turns an Autodesk audit into a simple chore

Software vendors routinely ask customers - especially big companies - to audit the usage of their products. Autodesk® is no exception so it came as no surprise when they asked one of our customers, a major Brazilian retailer, to conduct an audit. Thanks to SmartCenter™, by Almaden, Inc., they easily passed with flying colors. Large companies such as online and physical retailers are a prime target for such audits. Most large companies allow easy downloading of commercial software products, yet rarely have the necessary controls in place to easily, and cost-effectively, pass a routine audit.

Add ITAM Capabilities to ServiceNow With InvGate Insight's Integration!

The InvGate Insight and ServiceNow integration enables you to add IT Asset Management capabilities to your service desk. Combining ITSM with ITAM functions comes with multiple benefits, including: If you want to integrate the two, just follow this step-by-step guide, and start managing your IT inventory with InvGate Insight from ServiceNow.

Everything You Need to Know About The Digital Operational Resilience Act (DORA)

If your IT department works for a financial institution operating in Europe, you’ve come to the right place, since the Digital Operational Resilience Act (DORA) simplifies compliance and promotes a unified approach to managing IT risks, which is vital in an era of increasing cyber attacks. This legislation introduced by the European Union (EU) aims to standardize and enhance cybersecurity practices across financial entities, ensuring they can withstand, respond to, and recover from IT disruptions.

One Platform. Infinite Possibilities.

CIOs and CISOs and their teams have to pull a dozen or more disparate solutions together to do their jobs. And all of that just to provide baseline services. Not anymore. Ivanti is the only purpose-built platform for IT and Security teams that offers an intelligent, cloud-scaled hyperautomation layer, and we can’t wait to show you how it can add value to your organization.

Vulnerability and DevSecOps: Integrate ITSM + RBVM

Ivanti’s Danny Hong recaps his session at ISS 2024, discussing how ITSM can be integrated with RBVM to streamline security’s role in both service management and application development, reducing friction across the organization. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Introducing AI by Design: Principles for Responsible AI

Generative artificial intelligence (AI) represents a new frontier for transformative productivity. With over 300,000 customers worldwide harnessing our data-driven solutions, SolarWinds is well-positioned to leverage AI to enrich the lives of the IT professionals we serve. But for this exciting technology to yield real value over time, it’s crucial to build it sustainably.