Operations | Monitoring | ITSM | DevOps | Cloud

While service incidents can be wildly dissimilar, they tend to have one thing in common: a need for quick resolution. Response teams need a robust, repeatable process to follow that ensures fast, mistake-free execution, especially for those 4 AM calls. Having a documented checklist saved where the entire team can access and use it at any time could make the difference between quick resolution or compounding the problem.

Our November update introduces new team settings and, along with them, entirely new options for escalating Signls. This will allow you to make your incident response even more reliable. One application is to create a ‘managers on duty’ teams with full duty scheduling capabilities and escalate missed Signls to such 2nd level response team. As always, you can find all the details in this article.

Learn about the key roles within an incident response team, as well as optional incident roles you may not have thought about.

Yesterday the most used social media platforms in the world were inaccessible for 6 hours straight. Later, in a press release, Facebook revealed that the outage was due to configuration changes in their routers. There is no doubt that Facebook has an intense incident response plan, yet a small blind spot resulted in a significant business interruption. So how do we avoid this? The truth is, outages and performance issues are bound to happen in any network.

For retailers, uptime is money and issues can cost thousands of dollars per minute. With infrastructure comprising complex services such as payment gateways, inventory, and mobile applications, maturing digital operations is vital for ensuring services are always on and customers get the best experience.

Even with all the changes in consumer behavior due to COVID-19, Black Friday and Cyber Monday is here to stay. Social distancing measures that limited instore shopping in 2020 has only led more people to shop online, and this trend is expected to continue in 2021. Preparing your e-commerce website and business for the seasonal business surge around Black Friday and Cyber Monday 2021 is crucial.