Operations | Monitoring | ITSM | DevOps | Cloud

Here we go again. If 2022 wasn’t enough, there are new challenges in 2023 staring right at information technology leaders. As interest rates rise and consumer demand slows, companies plan to cut costs and do more with less. But what does all this mean for you? Amid this uncertainty, the IT operations department must adapt well to these changes. Because if they don’t, the business they support will be disadvantaged.

Today’s hybrid network environments have a balance of both distributed networks and implementations of modern technology. But they are not short of one core component: servers. Maintaining server availability and health has always been a necessity when it comes to network management. Preserving network uptime comes down to monitoring and managing the factors contributing to network downtime. One such factor that has a high potential to cause performance anomalies is hardware.

In the digital age, storing data on-premise is becoming less popular as more businesses are moving their data to the cloud. Cloud storage services offer scalability, accessibility, and cost-effectiveness, making them an attractive option for businesses of all sizes. Azure Blob Storage and Google Cloud Storage are two popular cloud storage services that offer different features and benefits to their users.

Previous versions of eG Enterprise limited the eG Manager integration to a single ITSM system such as ServiceNow ITSM, Autotask, JIRA or others. This limitation was particularly cumbersome for SaaS and MSP (Managed Service Provider) deployments where each tenant/customer may have had their own preferred ITSM system. Our latest release lifts this restriction. ITSM integration can now be done for a specific Organization, Organizational Unit, or even User.

In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in order to maximize efficiency and minimize IT tickets.

As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve customer service, and increase employee productivity.

Knowledge Management for IT Support Do your IT support initiatives use up a ton of your business’ resources? You are not alone. In fact, HDI found that a single tech support instance can cost your company anywhere from $2.93 to a whopping $49.69. Worse yet, escalated support tickets can cause this cost to triple. Of course, you cannot exactly go without a dedicated IT department and tech support staff.

Recently InfluxData announced SQL support in InfluxDB Cloud, powered by IOx. Users can now use familiar SQL queries to explore and analyze their time series data. The SQL support was introduced along with the usage of Apache Arrow. Apache Arrow is an open source project used as the foundation of InfluxDB’s SQL support. Arrow provides the data representation, storage format, query processing, and network transport layers. Apache Flight SQL provides a method for interacting with Arrow via SQL.