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The latest News and Information on IT Service Management, Service Desk and related technologies.

S2E2: Configuring automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

Sep 7, 2023 By ManageEngine In ManageEngine
In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timer actions, update stakeholders, and effectively carry out ITSM practices.
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S2E2: Setting up automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

Sep 7, 2023 By ManageEngine In ManageEngine
In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to use effective automation on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize request timer actions, update stakeholders, and effectively carry out ITSM practices.
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ivanti

The Landscape of Zero Trust Adoption: Insights from Our 2023 Zero Trust Progress Report

Sep 7, 2023 By Ivanti In Ivanti

Organizations are responding to the changing cybersecurity landscape. And zero trust is at the heart of this change, with 68% of respondents saying they’re planning or actively working towards adopting a zero trust access model. In collaboration with Cybersecurity Insiders, Ivanti surveyed 421 US-based IT and cybersecurity professionals to identify the latest enterprise adoption trends, challenges, gaps and solution preferences related to zero trust security.

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OnPage-ServiceNow Bi-Directional Integration

Sep 6, 2023 By OnPage In OnPage
Discover how OnPage's incident alert management solution can be seamlessly extended to ServiceNow's ITSM solution to provide a more efficient and streamlined service delivery experience. The two-way integration ensures that high-priority alerts are given top priority and reach the right team member in a timely manner. And, that's not all -- IT teams gain synchronization across audit trails, alert statuses, and notes, eliminating the need for app hopping and providing all the necessary information in one location.
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Level Up Your IT Service Management with Best Practices! - Infraon

Sep 6, 2023 By Infraon In Infraon
Looking to enhance your IT service management? Discover the top best practices in the industry in this exciting video from Infraon. Dive into the world of ITSM and explore proven strategies to streamline processes, improve efficiency, and deliver exceptional user experiences. From incident management to change management, this blog covers it all. Embrace the latest trends and expert insights to elevate your IT service management game in 2023 and beyond. Don't miss out on this valuable resource for IT professionals and business leaders!
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InvGate

How to Build a Change Management Workflow

Sep 6, 2023 By Matt Beran In InvGate
Change Management is a critical practice for organizations to effectively adapt, innovate, and maintain stability. It involves various aspects of an organization's IT infrastructure, applications, processes, and policies. As the scope and complexity of changes continue to grow, the need to automate a Change Management workflow becomes paramount. In this article, we will explore the different types of changes described by ITIL to then break down the process behind automating the Change Management process.
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servicenow

AI in field service: Using technology in the service of people

Sep 5, 2023 By Jim Van Over In ServiceNow

When customers need field service, the stakes are high, whether they’re getting started with a new product or service or something crucial to their business needs repair. These make-or-break moments influence customers’ long-term perception of your brand. Yet they're often complicated by internal system disconnects that require significant manual intervention.

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InvGate

What's New With InvGate: September Updates

Sep 5, 2023 By Melisa Wrobel In InvGate
We start September with some exciting news and brand new functionalities for both of our products, InvGate Service Desk and Insight. Fasten your seatbelt because you’re about to see some serious improvements in user experience, workflows, security, Data Management, and more. In particular, we’ll introduce you to: Let’s get into details!
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InvGate

Why The Pentagon Has The Worst IT Help Desk in The US Government - And How to Avoid it

Sep 5, 2023 By Matt Beran In InvGate
No one wants to have the worst IT help desk, but someone has to. And the title was recently earned by the Pentagon. According to a survey, the Department of Defense (DoD) was the last in line regarding help desk support, behind 23 other federal departments. But how did it get there? And, more importantly, how can you avoid being the last in line? Let’s see.
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