Operations | Monitoring | ITSM | DevOps | Cloud

What does AlloyScan improve over Alloy Discovery? See how the two compare and what AlloyScan brings to modern IT environments. AlloyScan builds on Alloy Discovery’s proven discovery and audit capabilities and brings them to a modern, browser-based platform. It keeps the familiar collection approaches customers already know while making inventory easier to access, manage, analyze, and connect with other systems.

Less time coordinating, more flexibility to fit your schedule.

One onboarding ticket can hold a full name, home address, device serial and passport scan. Article 32 of the General Data Protection Regulation requires you to ensure a level of security appropriate to the risk.

An asset management policy states who owns each item, what records must exist, and what happens before equipment is bought, moved, or destroyed. Most IT teams do not need forty pages. They need rules that survive an audit and a register matching reality.

To reduce vendor sprawl, start with inventorying what your tools do, who depends on them, and where their capabilities overlap. Then decide which tools to retain, connect, or replace. When going away from tool sprawl, you need to aim for a smaller toolset that your team can manage while still supporting the work your organization needs. This guide walks through spotting unnecessary fragmentation, assessing whether consolidating makes sense or not, and transitioning to it.

AI ticketing puts machine learning and language models to work on the IT help desk. An AI ticketing system reads tickets, sorts them, routes them, drafts replies, and resolves routine requests without a technician.

A redesigned experience that looks, feels, and works the way you expect on your device. Alloy Navigator mobile app helps IT teams manage their day-to-day work on the go. Today’s update brings a modern, intuitive experience with dedicated interfaces for iOS and Android.

We evaluated the 10 best help desk software platforms of 2026 on features, pricing, deployment, and real-world fit, from unified IT asset-and-service tools to free and customer-facing options. Alloy Navigator leads for teams that need assets and the service desk in one place. The right pick depends on your users, compliance needs, and true budget, not the longest feature list. All prices below were verified in July 2026 and are list prices; add-ons and renewals often raise the real total.

Today, we rolled out AlloyScan 26.7, bringing centralized visibility into critical Windows issues, stronger control over site access, simpler macOS agent deployment, and more efficient network communication. Here are the details.

Explore the ITIL Service Value System, its five components, six value chain activities, and how ITIL 5 evolves the framework.