Operations | Monitoring | ITSM | DevOps | Cloud

Servers are down. Employees are scrambling. Customers are upset. The pressure is on. When internal operations are in disarray, and your business is experiencing a service outage, the last thing you need to worry about is the reliability of your incident communication solution. Keeping users informed when services are down is mission-critical, in order to prevent a flood of support requests, which compound the effects of the incident, straining employee productivity and bandwidth.

Automatically measure MTTR, impacted infrastructure, task completion, and more with new incident analytics.

An application programming interface (API) is a set of rules and protocols that enables different software applications to communicate and share data and functionality. The concept of an API has been around for a long time. However, APIs as you know them emerged in the late 1990s and early 2000s with the rise of the internet and web-based services. As more businesses began to offer online services, the need for a standardized way for these services to interact and share data became apparent.

We are delighted to share the news that our integration with leading, real-time Application Performance Monitoring (APM) vendor Cisco AppDynamics is now listed on the AppDynamics Marketplace.

Panic takes time and energy away from swift incident response, leading to second-guessing, a higher likelihood of mistakes, and analysis paralysis. Here are three tips to minimize it.