Operations | Monitoring | ITSM | DevOps | Cloud

Auvik is a cloud-based network management software that gives you instant insight into the networks you manage and automates complex and time-consuming network tasks. If you use Auvik for network management, you can integrate it with Squadcast, an end-to-end incident response tool, to route detailed alerts from Auvik to the right users in Squadcast. This blog is a step-by-step guide that will help you set up Squadcast-Auvik Integration.

Implementing SLAs, SLIs, and SLOs is essential for effective monitoring and maintaining optimal system performance. As companies grow, they may add a significant number of KPIs that burden their IT assets, leading to system sluggishness and employee complaints. Developers must balance business needs with IT processes, and SLAs, SLIs, and SLOs can help them achieve this balance.

In our research for the inaugural State of Availability Report, we asked 1,900 engineers about mean time to detect (MTTD) and mean time to recovery (MTTR) as two leading incident management Key Performance Indicators (KPIs) strongly associated with availability. We learned that less than 15% of respondents are tracking their MTTD. It takes twice as long to discover an issue than it does to resolve it.

Today, many digital technologies in IT can operate with minimal human intervention. However, while they boost productivity and drive growth, any failure or unpredictable behavior can pose a significant challenge for the ITOps and DevOps teams. So, effective IT incident management helps minimize the impact of incidents on business operations and ensures that systems are restored as quickly as possible.

It’s no secret that every ITOps leader can face an ever-increasing amount of alerts. Since the dawn of digital, alerts have served an important purpose. Sometimes all those alerts can become overwhelming noise, and sorting out what is and is not a priority can become challenging. The good news is that artificial intelligence (AI) and machine learning (ML) are adept at processing large data sets in real time, looking for patterns and being able to aid in decision making.

Collaboration is essential to running effective, learnings-filled retrospectives. FireHydrant’s new retrospective commenting makes it easier for teams to create accurate, thorough retros, together.

To hear Ehab Tarabay explain it, the need for retailers to continue evolving their digital operations is an age-old problem. I recently hosted Tarabay, head of workplace IT services at TMF Group, on our That’s Great IT podcast. As an avid information technology specialist with a track record of more than 20 years in the technology field, he had a unique perspective to share about the shift that’s happening in retail right now.

As an ITOps professional, it can be challenging to justify all of your actions to your organization. After talking with many of you, we saw first-hand the pains and gaps around showing the impact of your team and the constant struggle to measure how you’re improving. That’s where Unified Analytics comes into play.