Operations | Monitoring | ITSM | DevOps | Cloud

A help desk is the front-line function that receives user issues and requests, records them, provides basic troubleshooting, and routes unresolved work to the appropriate specialist. Its goal is to restore user productivity quickly. Typical help desk activities include: The work is usually tactical and reactive. A user cannot connect, open an application, or complete a task, so the help desk responds.

In Under the Hood with Go TLS and eBPF, I left socket tracking as an exercise for later. The example used bpf_get_current_pid_tgid() and explicitly excluded concurrent TLS operations. Capturing plaintext was enough for that post. With rustls, later arrived: I could read the HTTP payload perfectly and still attach it to the wrong TCP connection. That’s a frustratingly convincing failure. The request looks right. The response looks right. The application works.

Finding code across your repositories in Bitbucket just got a major upgrade. We’ve rolled out code search in open beta for Bitbucket Cloud: a faster, more integrated search experience built to help you find code across your workspace without interrupting your workflow. For many developers, search is one of the fastest ways to explore an unfamiliar codebase, investigate an incident, audit API usage, or scope a refactor.

Consider a platform team that spends four months building a thorough migration plan. Its pilot, a stateless order-status API, runs on AWS within three weeks. Six months later, that API is still the only workload in the cloud. In this scenario, the blockers are not exotic technical failures.

One of the features I have been wanting in Kepler for a long time was the ability to use Pi as my agent when spinning up tasks. Pi is such a minimal harness that it doesn’t prompt for approval for every little thing and it’s system prompt let’s the model just be itself. That minimalism comes at a cost, though. Pi doesn’t have ACP support out of the box, so that means we haven’t been able to officially support it in Kepler, yet.

Learn how immutable backups protect data from deletion, encryption, and ransomware attacks so organizations can recover clean copies. Table of Contents Ransomware attacks are a major threat to modern organizations. Cybercriminals encrypt an organization’s data and demand payments to restore access to it. Modern ransomware also attempts to destroy existing backup files to prevent recovery. Therefore, you must protect backup targets with strong data isolation controls.