Operations | Monitoring | ITSM | DevOps | Cloud

For a number of years, the debate on DevOps vs. ITIL has divided many technology teams. On the surface, both practices seem at odds with one another—DevOps harnesses the power of human collaboration and communication to support innovation, while ITIL utilizes a more systematic and structured approach to deliver service quality and consistency. But, if we take a deeper look, you’ll find that not only can DevOps and ITIL co-exist, they can even complement each other.

In this article, we’ll discuss the potential pitfalls that we came across when configuring ECS task definitions. While considering this AWS-specific container management platform, we’ll also examine some general best practices for working with containers in production.

Our log agent is powerful, efficient, and highly adaptable. Now, with OpenTelemetry setting new standards in the observability space, we wanted to incorporate that collaboration into our log agent and offer our users the ability to take advantage of the OpenTelemetry ecosystem. Starting today, you can upgrade the log agents in your observIQ account to the new Open Telemetry-based observIQ log agent with a single click.

New customer logos may be the lifeblood of top-line revenue growth and the focus of sales and marketing teams. But renewals have emerged in the last few years as a key growth driver for SaaS companies. A recent McKinsey study indicated that existing customers can drive between a third and a half of new revenue growth, even at startups. And we’ve all seen the data that says new customer acquisition costs 5X as much as customer retention.

London, UK – Canonical, the publisher of Ubuntu, today announced the completion of the MSP Cloud Verify Certification (MSPCV) for its support and managed services. The MSPCV certification, further strengthens Canonical’s industry-leading open source offering, reassuring customers in all industries that they can securely consume open source in a regulated fashion that complies with all the industry standards and best practices.

As we know, the Covid-19 has a drastic impact on almost every industry including healthcare organizations, where the health care workers and healthcare teams are bearing the heaviest impact from this pandemic. Moreover, the pandemic transformed the way healthcare organizations approach care team collaborations and interactions with the patient.

Cloud backup is the process of replicating data that is stored in a physical location and transferring it into a virtual, off-site cloud server for safekeeping in case of an unexpected incident or disaster. In other words, cloud backup is a service that businesses use to back up their systems, servers and data to a remote, cloud-based server.