Operations | Monitoring | ITSM | DevOps | Cloud

Too many IT tickets, not enough time. That’s just one problem that comes with a poor employee onboarding experience, and it’s one that causes deal-breaking difficulties for new employees, and just as importantly, IT leaders in the IT service management (ITSM) department. Ninety-three percent of employers said that a good onboarding experience is critical for retention of new employees, according to market share data from Finances Online. The total cost of voluntary turnover in 2020?

Incidents are expensive — and only getting more so. In fact, more than 98% of large companies and 47% of small- and medium-size companies say a single hour of downtime costs at least $100,000, according to the 11th annual Hourly Cost of Downtime Survey.

Continuous Integration/Continuous Delivery (CI/CD) has now become the de-facto standard for all engineering teams seeking to keep pace with the demands of the modern economy. At Coralogix, we operate some of the most advanced build and deploy pipelines in the world. We’ve baked that knowledge into our platform with a CI/CD Observability feature called Coralogix Tagging.

Evolving DevOps maturity, mounting Mean-Time-to-Recovery (MTTR), and perplexing cloud environments – all these factors are shaping modern observability practices according to approximately 500 observability practitioners. While every organization faces its unique challenges, there are broadly impactful trends that arise.

Clear and frequent communication carries considerable weight in today's era of hyper-competition among businesses—especially during incidents. Because of this, status pages have become the go-to choice for companies looking to prioritize trust, transparency, and clarity with their customers, even during downtime. Unfortunately, current status page solutions have made these communications particularly frustrating and stressful.