The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
When considering the state of critical incidents in 2019 – it’s no surprise that looking ahead to 2020, CISOs have one of the organization’s most challenging and stressful jobs. During the first half of the year alone 4.1 billion records were compromised, and the average cost of a data breach is now estimated at $3.92 million.
“What is MTTF?” That’s the question we’ll answer with today’s post. Yep, the article’s title makes it evident that the acronym stands for “mean time to failure.” But that, on its own, doesn’t say anything. What does “mean time to failure” actually mean? Why should you care? That’s what today’s post covers in detail.
There’s a solid rationale behind replacing antiquated technology, as they fail to keep pace with how the healthcare environment is evolving. One such invention is the good, old pager. Recently, the U.K.’s National Health Service Trust (NHS) was on the radar when the organization’s sensitive medical data was hacked by an individual in North London. The malicious party intercepted radio waves, converting it into legible text on his computer monitor.
The number and variety of AIOps benefits far outweigh the cost of implementation. Research from EMA highlights that 81% of enterprises have received value that exceeds costs.
In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Many vendors claim to provide value and help organizations bolster their digital operations management.
Root Cause Analysis (RCA) is an all-encompassing process. It is usually very complicated and often requires many people with many different skills – all trying to tackle an incident to determine what happened, when, why, how and ultimately who (to blame). There is, however, secret sauce today that can help solve many issues before a “full-scale” RCA process is initiated – and that is Root Cause Changes (RCC).
Digital transformation may be the largest shift the IT industry will experience in a lifetime. It’s a term used throughout the tech industry and in various contexts. Gartner defines it as “…anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models,” which has massive implications for almost every organization.
Out-of-the-box integrations are great, and they help organizations see an immediate return on investment when the technologies they have invested in work together seamlessly. However, a little customization to these integrations can dramatically increase productivity and reduce mean time to resolution. Here we will address a couple of best practices and customizations that can take your PagerDuty and LogicMonitor integration to the next level.
