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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

LISA19 - Lightning Talk by Squadcast : How to SRE without an SRE on Your Team

Nov 15, 2019 By Squadcast In Squadcast
Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, centralize SLO dashboards, unify internal and external SLIs and automate incident resolution with Squadcast Actions and create a knowledge base to effectively handle incidents.
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Moogsoft AIOps: Enterprise Platform Showcase

Nov 14, 2019 By Moogsoft In Moogsoft
Recorded live at the Moogsoft User Conference, several product experts do a deep dive on Moogsoft Enterprise, our flagship AI platform for IT Operations. They go into specific features and capabilities, including the workflow engine and topology visualization. https://www.moogsoft.com/aiops-enterprise/
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Moogsoft AIOps Science with Dr. Robert Harper

Nov 14, 2019 By Moogsoft In Moogsoft
Moogsoft has over 50 mathematical patents and counting. Our AI is not an add-on feature -- it's core to our platform. In this session at the recent Moogsoft User Conference, Dr. Robert Harper, Moogsoft’s Chief Science Officer & VP of Engineering for Advanced Algorithms, explains how our algorithmic suite, and algorithmic and AI techniques offer our customers the true benefits of AIOps. By delivering deep contextual insights, Moogsoft AIOps enables IT Ops and DevOps teams to solve IT problems faster than products that rely on rules-based approaches.
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The AIOps Market: Past, Present, and Future with Will Cappelli

Nov 14, 2019 By Moogsoft In Moogsoft
Commercial AIOps Platforms compete with six software submarkets that roughly and conceptually align with the five dimensions of AIOps. Given the current size and promised growth of AIOps, it is not surprising that vendors dominating these submarkets will often attempt to extend their offerings with AIOps-like features. As a result, there can be confusion at the borders. Get the complete picture by watching this presentation from the recent Moogsoft User Conference.
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pagerduty

Birth of the Angry Bear Ringtone

Nov 14, 2019 By Anton Van Oosbree In PagerDuty

Did you know ringtones in the PagerDuty mobile app are one of the most-requested features customers contact us about? And have you ever wondered what makes a good ringtone and how we come up with them? Imagine the following: You’re on an on-call rotation with no end in sight. There might be a trusted responder you can page in for help, but they’re already burnt out. The Incident Commander won’t be any assistance, because you are the Incident Commander.

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pagerduty

Postmortems vs. Retrospectives: When (and How) to Use Each Effectively

Nov 13, 2019 By Derek Ralston In PagerDuty

When we announced the launch of our Retrospectives Guide, we wrote about the value of scaling the continuous improvement mindset to beyond Product Development at PagerDuty by establishing the RetroDuty community. In this installment of our blog post series on retrospectives, I highlight the differences between postmortems and retrospectives. You might have heard of postmortems and/or retrospectives before reading our guides.

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squadcast

Pavlos Ratis shares his experience on being an SRE

Nov 13, 2019 By Prakya Vasudevan In Squadcast
Pavlos is a Site Reliability Engineer based in Munich, Germany. He likes building software and expanding his knowledge around the reliability of services and their infrastructure. He has created a few open-source SRE projects such as the awesome-sre, Wheel of Misfortune, Availability Calculator, and awesome-chaos-engineering to assist teams and individuals in getting on board with the SRE culture.
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