Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How to not lose your s#!t during an incident

Often I am asked how I always seem calm and poised during incidents. This persona is not entirely accurate as I am more like a duck in these scenarios, calm on top of the water, but paddling frantically under the water. I have learned some tricks that have helped me stay calm and drive incidents to resolution.

PagerDuty Helps Microsoft Azure and Visual Studio Customers Manage Incidents in Real Time and Migrate Confidently to the Cloud

SAN FRANCISCO – May 7, 2018 – Today at Microsoft Build 2018, PagerDuty, a global leader in digital operations management, announced integration of PagerDuty’s real-time operations management platform with Microsoft Azure and Visual Studio Team Services, Azure’s integrated suite of DevOps services.

PagerDuty Microsoft VSTS Integration Installation and Test Video

View this installation and test video to learn how to enable and test out the PageDuty Microsoft Visual Studio Team Services Integration. Code, own, and manage your application better. Accelerate service delivery, reduce delivery cycle times, and improve visibility across all of your services and Azure infrastructure.

PagerDuty Accelerates Enterprise Reach and Customer Growth While Surpassing Industry Milestones

SAN FRANCISCO – April 17, 2018 – PagerDuty, the global leader in Digital Operations Management, today announced its continued momentum into enterprise and the business growth achieved over the last several quarters. The company has amassed an ever-expanding portfolio of more than 10,000 customers, including half of the Fortune 100.

Uniting technical and non-technical teams for better incident response

It takes a village to respond to and resolve incidents. But the teams involved in incident response often work in silos: SREs and devs are heads down fixing the problem, support is flooded with emails/tickets, and marketing/PR may be putting out fires on Twitter. Even if there’s some communication happening over chat or across desks, there’s typically room for improvement with getting these teams to work together when it matters most.