Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Unveiling Squadcast's Enhanced Status Pages

Meet Kevin and Mai (again): Navigating the Troublesome Waters of Platform Downtime. Kevin is a Site Reliability Engineer (SRE), constantly on the lookout for potential downtime that could impact their platform, kryptobro.com. Mai is his adept partner, ever-ready to troubleshoot. In their journey, the previous version of Squadcast Status Pages served as a helpful tool, but they soon found room for improvements.

Discover what's driving the recognition behind BigPanda's AIOps innovations

Every day, BigPanda is transforming the way our customers operate. Our advanced AIOps technology redefines incident management, prevents service disruptions, and elevates customer satisfaction – and I couldn’t be more thrilled to see industry experts take notice. I’m particularly proud to see BigPanda mentioned in nine of the highly esteemed 2023 Gartner Hype Cycle reports.

Demo Roundup: PagerDuty Operations Cloud for Kubernetes

In this demo, Corbin Mills shows how to use the PagerDuty Operations Cloud to streamline and automate how a node failure is resolved. You’ll see how he uses event orchestration (in PagerDuty AIOps) to enrich an alert with pod names, and automatically runs a job to check the Kube API status, so that a responder has instant context. AIOps is also grouping and suppressing alerts. Then you’ll see how the responder can run more health status checks without the need to SSH into the environment or interrupt a co-worker for access.

Kubernetes Incident Management Best Practices

Creating just any infrastructure on Kubernetes is not enough. There are so many basic configurations you could apply and create the infrastructure for your application for the time being and it might work just fine. The incident responses won’t always remain 100% reliable. You will run into newer potholes, and that’s okay.

Introducing Squadcast's Key Based Deduplication

We are excited to share another feature update with all our valued customers! We have recently gone live with our Key Based Deduplication feature, enabling you to define dedup keys using customizable templates for configured alert sources. With this feature, you can automatically group similar incidents and effectively deduplicate alerts.
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Best Practices for SaaS and Network Incident Management

Computer and network systems have (obviously) become vital to business operations. Occasionally, there are SaaS or network incidents and these systems do not operate as needed. Enterprises want to minimize the potential damage and get their systems back online ASAP. Integrated incident management and a strong End User Experience Management (EUEM) platform that provides synthetic and real-user monitoring is a foundation for meeting that objective.

Why you need an internal status page

When we launched incident.io Status Pages a few months ago, we stressed the importance of communicating clearly with your customers about ongoing issues. To help with this, we spent a lot of time carefully designing a status page that’s easy to understand for everyone - whether they come from a technical background, work in a different area, or just want to get on with their day.