The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
This month is a big month for PagerDuty—we turned 10 on February 18! I never imagined we’d reach this milestone, honestly. A lot of Dutonians have asked me recently: When you first started PagerDuty, did you ever imagine it would become what it is today?
Last fall, we introduced PagerDuty Analytics, a product that combines machine and human response data to provide operational insights that enable organizations to drive process maturity and improved business outcomes. Today, we’re excited to announce that it’s generally available! As part of our expanded Analytics product offering, we’re rolling out a set of prescriptive operational performance scorecards.
This past couple of month were a bit hectic and there’s a good reason behind that. We’ve set out to create a better experience for our users, and it’s exactly what we did! Besides making a lot of quality-of-life changes, we’ve introduced new features that we think, will speed up the speed at which you’ll debug your applications and give you a whole new perspective on all things AWS Lambda.
Culture is the way we do things together. It’s the secret sauce that results in happy, healthy teams that consistently meet their goals. It’s also the hardest thing to define, cultivate, and change in an organization. True cultural change requires more than creating and communicating policies. It takes collaboration, persistence, and experimentation.
Basically, Machine Learning by itself is dumb, whether its in cars or in ITOps. It needs context and intent to be beneficial. In IT Ops, that means that it requires business context to work properly.
