Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

CloudOps: Transforming IT Operations in the Cloud

CloudOps, or Cloud Operations, is quickly becoming the standard for managing IT operations in the cloud computing ecosystem. By transforming traditional IT operations to harness the full potential of the cloud, businesses are experiencing greater automation, collaboration, agility, and resilience. This article is a deep dive into the concept of CloudOps, its core components, the advantages it offers, and the steps necessary to implement it effectively within an organization.

Welcome To xMatters - Ep4 - Initiating Incidents

Everyone makes mistakes. So, it is important that when they do, we can act quickly, resolve the problem, and understand what went wrong to reduce the chances of it happening again. When your business is suddenly impacted by an unforeseen event, it’s important that you can efficiently report the problem and call for help as soon as possible. With xMatters, you can initiate incidents quickly and target specific groups with the vital information they need.

But It's Not Our Fault! When Third-party Incidents Affect Your Service

Very few SaaS products exist completely independently. Between cloud service providers, payment processors, content delivery networks, and more, chances are you rely on external systems to keep your product working. When these systems fail, it can leave you feeling pretty helpless. In some cases you might have fallback options, but oftentimes all you can do is wait for recovery and clean up the fallout.

Azure Monitoring Agent: Key Features & Benefits

In today's rapidly evolving digital landscape, businesses increasingly rely on cloud computing and infrastructure to support their operations. As organizations migrate their workloads to the cloud, robust monitoring and management tools are paramount to ensure optimal performance, security, and efficiency. In response to this demand, Microsoft Azure has introduced the Azure Monitoring Agent (AMA), a powerful and versatile solution designed to enhance the monitoring capabilities of Azure resources.

The Unplanned Show, Episode 8: Platform Engineering with Martin Van Son

In this episode, Martin Van Son provides a simplified definition of platforms in this context: a way for internal users to request anything from environments to deployments. The platform engineering comes in because someone needs to own stitching together and automating away all the complexity involved to complete that action. In the end, both the consumers and the creators save time. Furthermore, platform engineers have an opportunity to encode best practices and cost saving measures that are often forgotten when users are left to their own devices.

New OnPage + ConnectWise Incident Alerting Workflow

OnPage has combined the power of voicemail transcription with keyword-based triggers to identify and prioritize after-hours incidents. The new OnPage + ConnectWise workflow enhances incident alert management for IT and Managed IT clients by drastically decreasing incident response times. By streamlining after-hours on-call communication, OnPage's critical alerting platform has revolutionized the on-call IT industry.

Rootly Raises $12 Million from Renegade Partners, Google Gradient Ventures, & XYZ Ventures

We are excited to announce that we have raised a $12M round of financing led by Renegade Partners with participation from Google Gradient Ventures (Google’s AI-focused venture fund) and XYZ Ventures. This brings our total funding to date to $15.2M ($20M CAD) alongside our other existing investors Y Combinator and 8VC.