Operations | Monitoring | ITSM | DevOps | Cloud

I joined GoCardless as a junior engineer. It was one of my first coding jobs, and in my time there I progressed to senior much faster than I had expected. When I reflect on how this happened, one pattern stands out to me; the big step changes in my understanding, and my ability to solve larger and more complex engineering problems, came as a result of incidents.

Software operators are steadily revolutionising how we deploy and run complex distributed systems. They offer the promise of low-intervention, self-driving software – ideally leading to service reliability gains and better uptime. For an introduction to Kubernetes operators, check out our introductory webinar or download our guide to Kubernetes operators.

Is microservice quality a focus for your team this year? Perhaps you’re looking to improve your service performance. Maybe you feel like your organization needs better ways to enforce best practices or ensure that service quality doesn’t degrade over time. Let’s take a look at these three areas and share some concrete recommendations for strengthening your services and creating a long-term culture of quality.

In this blog, we examine how anomaly detection helps by setting up healthy alerts and providing efficient root cause analysis. Anomaly detection, part of AIOps, guides your attention to the places and times where remarkable things occurred. It reduces information overload, thereby speeding up RCA investigation.

There’s an abundance of career opportunities in IT. It’s hard for newcomers to find their footing in the middle of complicated terminology, with similar job roles but not equal. One of these difficulties is the system administrator vs. network administrator issue. Are they two completely different careers? Today, we’ll help dispel any confusion so you can make an informed choice. The Bureau of Labor Statistics projects a 5% growth for network and system administrators all through 2026.

Encryption is key to protecting sensitive data. There are several methodologies using different cryptographic algorithms to convert plain text into cipher text. Navigating multiple methodologies and algorithms creates a complex, labour-intensive process for teams evaluating the cryptographic services offered within software components.

Nowadays, organizations address a high volume of incidents everyday. With so much happening, responders can be overwhelmed by the volume of incidents and may end up de-prioritizing certain important incidents. Hence, it is important to have an efficient on-call scheduling and escalation process in place. In this blog, we will explore how Round Robin Escalations can help distribute on-call load and set up efficient on-call schedules. This blog covers the following pointers.