Turbo360 provides a built-in knowledge repository through Wiki, allowing users to create informative articles. Michael Stephenson walks through this new feature in Turbo360. The in-app Wiki helps create and manage knowledge base information directly within Turbo360, making it easier for support teams to access and share information. Key points covered include: The goal of Wiki is to reduce the number of support tickets escalating to the development team by empowering L1 and L2 support teams with better resources.

In the fifth episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last six months. In this episode, we will walk you through: Request sharing Zia auto-approval Live chat enhancement Fine-grained asset access Workflows for core ITSM practices ChatGPT integration By the end of this episode, you will be well versed with the latest capabilities and enhancements released in ServiceDesk Plus Cloud and able to leverage them to revamp your service delivery operations.

In this episode of Simple Talks, Steve, Ryan and Grant delve into the latest happenings in their world of travel and events. From major conferences to smaller user groups, here’s an overview of recent and upcoming events such as PASS Data Community Summit, PGConf, THAT conference, Data Grillen and local developer meetups. They discuss key takeaways, the impact these gatherings have on the industry and the benefits of building a diverse professional network and how it can open doors to new opportunities.

In this video we’ll continue our look at the details of how Kubernetes secures the various APIs it uses, looking at the controller manager, scheduler, and Kube proxy APIs. For more information, please see our security labs blog Kubernetes security fundamentals: API Security.