Operations | Monitoring | ITSM | DevOps | Cloud

We started building Mattermost because there was no collaboration solution on the market that fulfilled our engineering teams’ needs as game developers. These days, we’re a software development startup with many of the same needs, processes, and frustrations as our customers. Mattermost has been 100% remote from the beginning, with employees all over the world.

Keeping an eye on metrics is one of the essential things that every developer should do for their applications. Prometheus is a tool that has gained a lot of popularity in the field of metrics. When you start with Prometheus, you may not recognize its potential at first because it takes time to explore the entire tool. But once you become acquainted with the features, you will find it highly useful.

Manual incident management is an enormous challenge facing today’s enterprises. It wastes time and money, and often results in unhappy customers who have to deal with unreliable services because of persistent, unresolved issues. Manual ticket generation can take 20 to 30 minutes, and routing another 90—assuming the ticket is delivered to the right team.

Welcome to the Cloud 66 Changelog. These are the changes that have gone out this month.