Operations | Monitoring | ITSM | DevOps | Cloud

The MIM Expo (Major Incident Management) always delivers, and this year’s recent gathering was no exception. At this annual event, we always get a unique opportunity to hear about what’s top of mind with major incidents and SRE professionals from all the world.

Recently I joined a team to run a ‘Ragnar’. A ‘Ragnar’ is a running race where you and an additional seven teammates run a course that typically lasts around 24 hours non stop. Our team joined over 300 other teams running this Ragnar trail course in the middle of the woods in northern Wisconsin. This course consisted of three loops, a 3 mile loop, a six mile loop and a seven mile loop.

Service Level Agreements (SLAs) are instrumental to the modern MSP business. Establishing expectations with clients is the first step to delivering valuable services and maintaining a positive client experience. In this article, we’ll discuss the key metrics to include in an SLA document as well as best practices for SLAs. With this knowledge, you’ll be able to create the most comprehensive SLAs in 2022 and beyond.

OTA is a term commonly used when working with any type of device. Simply, the abbreviation OTA means ‘over-the-air’, and refers to the distribution of information wirelessly. In the context of IoT, you will often hear it used in combination with “updates”. Let’s explore in more detail what OTA is.

Ask any cloud software team using Kubernetes (and most do); this powerful container orchestration technology is transformative, yet often truly challenging. There’s no question that Kubernetes has become the de-facto infrastructure for nearly any organization these days seeking to achieve business agility, developer autonomy and an internal structure that supports both the scale and simplicity required to maintain a full CI/CD and DevOps approach.

We are thrilled to announce you can now scan your environment variables for secrets with the new env-variable-secrets-scanner-policy in Kubewarden! This policy rejects a Pod or workload resources such as Deployments, ReplicaSets, DaemonSets , ReplicationControllers, Jobs, CronJobs etc. if a secret is found in the environment variable within a container, init container or ephemeral container. Secrets that are leaked in plain text or base64 encoded variables are detected.

This article was originally published on HackMD and is reposted here with permission. Presently organizations are unable to monitor millions of embedded Linux devices in real-time. With so many different architectures and device types, aggregating telemetry and metrics and viewing that data in a centralized analysis tool is problematic. Onboarding embedded Linux devices into a telemetry service so that metrics can be easily observed is a significant challenge.

You’re probably bored with talking about Covid – we certainly are. But something that we still find interesting is that in the modern workplace, how people now interact with one another, how they work together and the communication tools that they use play a critical role in boosting their overall productivity. Because of the pandemic, many of us now split our time working between the home and the office – so how can we reimagine the modern workplace to get the most out of it?

One of my favourite features in incident.io is Decision Flows. With it, you can create a series of questions which eventually lead to a decision based on what you’ve answered. You can pull up this flow during an incident and it’ll guide you through the questions. It’s like having an experienced on-caller calmly guide you through what to do when a crisis hits. This is complementary to incident.io’s Workflows feature.