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S2E2: Configuring automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timer actions, update stakeholders, and effectively carry out ITSM practices.

S2E2: Setting up automations for critical ITSM practices in ServiceDesk Plus - Masterclass 2023

In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to use effective automation on the GUI to optimize different service desk tasks. We'll also show you how to bring in experts, customize request timer actions, update stakeholders, and effectively carry out ITSM practices.

Automate reliability testing in your CI/CD pipeline using the Gremlin API

For many software engineering teams, most testing is done in their CI/CD pipeline. New deployments run through a gauntlet of unit tests, integration tests, and even performance tests to ensure quality. However, there's one key test type that's excluded from this list, and it's one that can have a critical impact on your application and your organization: reliability tests. As software changes, reliability risks get introduced.

Jira vs. Trello: Which Tool is Best for Developer Collaboration?

As if coordinating multiple team members and competing deadlines wasn’t hard enough, project managers often face another daunting task: which project management tool facilitates better dev-to-dev collaboration? Today, we’ll be looking at two of the leading project management tools, Jira and Trello. On the surface, these two options appear relatively similar, but each tool offers its own unique capabilities.

The Landscape of Zero Trust Adoption: Insights from Our 2023 Zero Trust Progress Report

Organizations are responding to the changing cybersecurity landscape. And zero trust is at the heart of this change, with 68% of respondents saying they’re planning or actively working towards adopting a zero trust access model. In collaboration with Cybersecurity Insiders, Ivanti surveyed 421 US-based IT and cybersecurity professionals to identify the latest enterprise adoption trends, challenges, gaps and solution preferences related to zero trust security.

What is a virtual private cloud in AWS?

Amazon Web Services (AWS) dominates the cloud computing industry with over 200 services, including AI and SaaS. In fact, according to Statista, AWS accounted for 32% of cloud spending in Q3 2022, surpassing the combined spending on Microsoft Azure, Google Cloud, and other providers. A virtual private cloud (VPC) is one of AWS‘ most popular solutions. It offers a secure private virtual cloud that you can customize to meet your specific virtualization needs.

Hospital Discharge Best Practices

Establishing an effective hospital discharge process is a crucial part of a patient’s stay and can significantly impact the success of their recovery. Patients, families, and subsequent care providers require a detailed education on continued treatment, aftercare processes, and required medications, to avoid any complications that may surface during recovery.