In this episode, we'll look at how to utilize powerful automations to improve key ITSM practices, including incidents, services, problems, changes, releases, assets, and more. Learn how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timer actions, update stakeholders, and effectively carry out ITSM practices.

👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP

👉 Watch the entire Masterclass Season 2023 here at https://mnge.it/MC-2023
👉 Watch the entire Masterclass Season 2022 here at https://mnge.it/MC-2022

Useful resources

👉 4 ways ChatGPT helps boost ITSM operations - https://mnge.it/chatgpt-itsm
👉 Looking to future-proof your IT service desk? Download our free e-book - https://mnge.it/HjY
👉 A comprehensive guide to no-code ITSM - https://mnge.it/Zge
👉 A comprehensive guide on IT ticketing systems - https://mnge.it/PAc
👉 How AI will redefine the way IT service desks work - https://mnge.it/DBb
👉 The impact of machine learning on ITSM - https://mnge.it/jUb
👉 5 key benefits of implementing an agile approach - https://mnge.it/JFF
👉 6 AI-based use cases for your service desk - https://mnge.it/5D7
👉 5 ITSM automation use cases with Machine Learning - https://mnge.it/uX4
👉 How AI can make great things happen in your service desk - https://mnge.it/PEO

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