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When generative AI helpdesks take control, will humans make the cut?

Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical. Don’t believe me? Ask any customer success manager.

Heartbeat Monitoring With Checkly

Today’s a big day at Checkly; we’re thrilled to announce that next to Browser and API checks we released a brand new check type to monitor your apps — say “Hello” to Heartbeat checks! In the realm of software, ensuring uninterrupted functionality is critical. While synthetic monitoring helps you discover user-facing problems early, keeping a close eye on the signals coming from your backend can be just as vital.

Update your synonyms in Elasticsearch: Introducing the synonyms API

In a previous post, we talked about synonyms and their importance for providing a great search experience. Using synonyms improves search results by: Search results need to evolve over time. New items go on sale, new trends change what users search for, and new terms become part of a search domain. Our search experience must evolve as well. As part of evolving our search experience, it's important to keep our synonyms updated.

Elastic AI Assistant for Observability

Harness the power of generative AI to turn insights into actions. Powered by the Elasticsearch Relevance Engine™ (ESRE™), Elastic’s AI Assistant (in technical preview for Observability) transforms problem identification and resolution by eliminating manual data chasing across silos to an interactive assistant that delivers accurate and context-aware remediation for SREs.

Deploying Scalable Next.js Applications on Netlify with PostgreSQL and Redis

Deploying an application at scale can be challenging. In this video, we address this challenge using Netlify and Aiven. Dewan Ahmed, a developer advocate at Aiven, assists a fictional developer (Alex) who has limited knowledge of production-grade databases and deployment. Together, they master the process of deploying robust, secure, and scalable Next.js applications on Netlify, integrating seamlessly with PostgreSQL and Redis on the Aiven platform.

A Simple Scheduler via an Interrupt-driven Actor Model

Using an RTOS is often a tradeoff between the ease of decomposing tasks, with the complexity of the scheduler itself. There exists a middle ground between highly complex systems that may require an RTOS, and simpler ones that can be easily modeled using a super loop.Since ARM is the most popular embedded CPU and almost every ARM processor has a hardware scheduler, it would be interesting to make a compact framework utilizing these features.

Our first ML based anomaly alert

Over the last few years we have slowly and methodically been building out the ML based capabilities of the Netdata agent, dogfooding and iterating as we go. To date, these features have mostly been somewhat reactive and tools to aid once you are already troubleshooting. Now we feel we are ready to take a first gentle step into some more proactive use cases, starting with a simple node level anomaly rate alert. note You can read a bit more about our ML journey in our ML related blog posts.

Technology Can Make Your Move Easier - Here's How

Moving to a new home can be a daunting task. The process involves many details, from finding the perfect house to packing your belongings and settling into your new space. However, with the advent of technology, the moving process has become more manageable and efficient than ever before. This article will explore how technology can streamline your move, making it more accessible, more organized, and less stressful.

Cloud data control: Introducing the OpenTelemetry Arrow Project

In collaboration with F5, ServiceNow® Cloud Observability is pleased to announce the availability of the OpenTelemetry Arrow Project. This co-donated and co-developed project gives organizations greater control over the data extracted from their cloud applications—as well as a path forward to improve the return on investment (ROI) of that data.

Monitoring Weather At The Edge With K3s and Raspberry Pi Devices - Civo Navigate NA 2023

Dive into the world of Edge Computing with Sergio Méndez as he showcases the power of Kubernetes using K3s on Raspberry Pi devices. Learn the distinctions between IoT and Edge Computing and witness a live demonstration of real-time weather monitoring. Perfect for those interested in distributed systems, IoT, and hands-on applications.