Operations | Monitoring | ITSM | DevOps | Cloud

Supporting a Safe Return: Drug Testing Protocols in the Technology Sector

The technology sector is known for rapid innovation, agile workflows, and competitive performance standards. With such high expectations and constant change, maintaining a safe and productive environment is critical, particularly when addressing employee substance use and the process of returning to the workplace after a violation. While many assume drug testing is more relevant in industries with physical labor or machinery, its relevance in tech is rising as companies recognize the impact of substance use on productivity, mental clarity, and team dynamics.

Top tips: The secret to a better workday? It's in the little things

Top tips is a weekly column where we highlight what’s trending in the tech world and list ways to explore these trends. This week, we’ll see how fixing small inconveniences at work can make things easier and help us get more done. “It is often the small steps, not the giant leaps, that bring about the most lasting change.” – Queen Elizabeth II It's the little changes in life that bring lasting effects. Small, incremental improvements often add to meaningful comfort over time.

Migrating to Citrix Cloud Without Breaking the Business

Not every migration is about rushing to the cloud. More often, it’s about timing, precision, and ensuring that end-users remain unaware of any underlying change. The goal isn’t just to modernize. It’s to do so without disrupting what’s already working. One of our customers, a global feed company with over 1,000 daily Citrix users, reached out to us for guidance.

AI-driven alert triage and root cause analysis (RCA) that proactively responds to production alerts

Watch AI transform alert management in real-time. This technical demonstration compares manual alert investigation with AI alert investigation. It shows how AI agents automatically investigate production alerts, correlate telemetry across distributed systems, and identify root cause, faster and with more insights than manual processes. Watch and learn how to shift your team from reactive firefighting to proactive system reliability management with agentic AI.

Using GreptimeDB as Prometheus Data Lake in Coroot

Coroot is excited to feature an editorial from the open source observability database GreptimeDB as an Open Source Spotlight. We hope to improve the work of our global community of SREs and DevOps professionals by sharing exciting projects like GreptimeDB, which make innovation accessible for everyone through the freedom of open source.

Navigating the Growth of Digital Infrastructure in Brazil with Carlos Eduardo Sedeh

What does it take to build a telecom network that actually listens? In this episode of Uplink, Carlos Eduardo Sedeh, CEO of SAMM (formerly Megatelecom), joins host Michael Reid to explore how a flat-fee dial-up service launched in 1999 laid the groundwork for a customer-first telecom strategy that continues to reshape Brazil’s enterprise connectivity landscape.

Getting started with Freshdesk dashboards

Freshdesk is a popular incident management system known for its ease of use, robust ticketing system, and powerful automation capabilities as part of the Freshworks suite of tools. While Freshdesk comes with native reporting and dashboards, they can be limited in terms of customization and data correlation across different sources. Additionally, building complex visualizations in Freshdesk often requires more advanced knowledge of their reporting tools. This is where SquaredUp comes in!

Break it early to ship it safely

“We want developers to break things – just not for the customers. If all our tests are green, I get nervous that we’re not testing deep enough.” Naga Santhosh Reddy Vootukuri, Principal Software Eng. Manager, Microsoft Azure SQL Naga Santhosh, Sunny to most, leads a team that ships changes to Azure SQL databases worldwide. Those deployments must be fast, frequent, and invisible to customers. That kind of reliability doesn’t come from playing it safe during development.

A local fix just spreads the problem

“You fixed a bug in QA — great! But did that fix go into version control and get tested and deployed everywhere? If not, you just created drift, and more problems down the line.” Peter Kruis, Microsoft SQL Engineer at Monin Fixing a bug in the environment where it appears feels like progress, but without a proper process, it creates fragility everywhere else.