Operations | Monitoring | ITSM | DevOps | Cloud

Visualizing Logs Alongside Metrics: A Practical Use Case

Security threats aren’t always loud and don’t always crash systems or trigger alarms. Sometimes they creep in quietly as a steady stream of unauthorized login attempts, slow brute-force probes, or unknown IPs scanning your server for vulnerabilities. These behaviors often show up in logs before they surface in metrics but if you're only watching logs or only tracking metrics, you're missing part of the story.

Enhancements in Ivanti Patch Management: User Experience and Security Updates

Enhancements in Ivanti Patch Management: User Experience and Security Updates Adopt a proactive security strategy by leveraging the latest advancements in Ivanti’s exposure management solutions. Enhance your organization’s remediation orchestration efficiency via auto-ticketing integrations with Ivanti Neurons for ITSM and Microsoft Azure DevOps in both RBVM and ASPM, and access CVSS v4 scoring to aid in remediation prioritization.

Mastering Ring Deployment for Effective Update Management

Ring deployment is essential for managing updates, focusing on urgent vulnerability fixes while ensuring operational stability. Cost management is vital, balancing quick remediation with outage risks. The Preferred Server feature aids in update management within network segments. Peer-to-peer technology helps in large environments, but network bottlenecks need attention. Integrating sentiment surveys captures user feedback, allowing for swift resolution of post-deployment issues.

Pager fatigue: Making the invisible work visible

No matter how hard you try to prevent it, your product will break. And sometimes, it breaks in the middle of the night. Getting paged at 3 a.m. is rough. Getting paged again two hours later because of a follow-up issue you missed the first time is even worse. So how can a manager stay aware when their team is having a tough night or a tough week on call, without relying solely on direct reports?

How To Run Monthly Cloud Cost Meetings For AI Teams

If you’ve ever stared at your cloud bill and thought, “How on earth did this get so crazy?” — you’re not alone. Especially when AI workloads come into play, those GPU costs can feel like a runaway train. The good news? It doesn’t have to be that way. The magic happens when you’ve got someone from every team that cares about smart growth (FinOps, AI/ML, product, engineering, whatever) all in one room, looking at the same set of numbers.

The CX Leader's Playbook to Reviving Automated IVR with Agentic AI

Customer service automation has come a long way from basic phone menus to highly interactive tools. Despite these advancements, traditional automated Interactive Voice Response (IVR) system implementations and basic chatbots still leave users frustrated due to their rigid workflows, lack of context awareness, and weak language comprehension. This often results in dropped calls, costly escalations to human agents, and a decline in customer trust.

What is Network Management?

International businesses and near-citywide college campuses require effective network management solutions to minimize downtime, optimize performance and strengthen cybersecurity. In summary, network management helps maintain the efficiency, reliability and security of a local and/or cloud-based network. However, developing a viable network management strategy requires an understanding beyond its actions.

A Guide to Agentic Orchestration

A lot of IT organizations (I daresay most IT organizations) aren’t short on bots; they’re short on direction. You've got GenAI copilots here, virtual assistants there, and workflow bots running in many different tools. Maybe one automates diagnostics while another resets passwords. But none of them talk. None of them collaborate. None of them understand what the others are doing. That’s not automation; that’s entropy.