Operations | Monitoring | ITSM | DevOps | Cloud

The Importance of Customer Experience for Business Success

In today’s customer-centric landscape, businesses must go beyond just ensuring high availability and fast response times. Customers now expect seamless, personalized digital experiences, with little to no disruptions to service, and failing to meet these expectations can drive them to competitors. Studies show that companies prioritizing customer experience (CX) achieve significantly higher revenue growth and retention rates.

ITSM vs ITIL: Differences and How They Align

Understanding ITSM and ITIL is essential to strengthen your IT service management. Although they are closely related and often used interchangeably, ITSM and ITIL have distinct purposes and methodologies. To gain efficiency and competitive advantage in IT management, understanding their differences while exploring how they complement each other is a must.

Custom Field Speedrun: Personalize Your IT Workflow in Under an Hour

Want to speed up your IT workflow? Custom fields in NinjaOne let you track device and user data so you can improve visibility, automate operations, and stay in control. Join our NinjaOne Speedrun webinar with Field CTO Jeff Hunter and learn how to quickly harness custom fields to automate, customize, and optimize your IT operations. In this session, you’ll learn how to: By the end of this session, you’ll know exactly how to transform your NinjaOne instance in 60 minutes or less. Ready to put your IT environment on autopilot? The clock is ticking.

GitKraken Desktop 101 Ep 30: Use the On-Prem Launchpad | Your Self-Hosted Workflow Hub

Your Git workflow, all in one place and fully on-prem Launchpad in GitKraken On-Premise gives you a focused view of your Git activity without relying on the cloud. See what needs your attention and jump straight into action. With Launchpad, you can.

New Storage Support in SolarWinds 2025.1! | HPE Alletra, Dell PowerStore & More!

New in SolarWinds Platform 2025.1! We’ve added support for HPE Alletra 5k, 6k, 9k, GreenLake for Block, and Dell PowerStore Q models — giving you deeper visibility into your storage infrastructure. In this quick walkthrough, SolarWinds Evangelist Chrystal Taylor dives into the HPE Alletra support now live in our online demo, showing you how to explore: Cluster performance & health Storage details (block, file, hardware) LUNs and more!

Beyond the Horizons Podcast- Lewis Pope and Jim Waggoner talk MDR

N-able MDR is a game changer because it doesn’t just tell you what happened—it shows you what’s happening right now. On the latest Beyond the Horizons podcast, Head Nerd Lewis Pope and Jim Waggoner dive into why even the most experienced help desk engineer can’t replace a powerful MDR like N-able’s. Catch the full episode on YouTube and Apple Podcasts—don’t miss it!

EMEA Rundeck by PagerDuty Meetup - March 2025

Join us for an informal 1-hour virtual event where the open-source Rundeck by PagerDuty community comes together to share automation stories and use cases. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone! CERN Orchestrates with Rundeck.

Performance Impact of High Cardinality in Time-Series DBs

Time-series databases have become the backbone of modern observability, financial analytics, and IoT systems. But there's a common challenge that can bring even the most robust systems to their knees: high cardinality. When your database starts tracking millions of unique values across various dimensions, performance doesn't just dip—it can collapse entirely. Let's understand the technical details of what happens when cardinality spikes and how you can architect your systems to handle it.