Sentry is one of the most popular error tracking tools, which monitors your application for errors and exceptions. Sentry also has an open source version of the product that you can host yourself, but today we will talk about their cloud hosted product.
Everyone’s software crashes. As an engineer, you don’t feel your users’ frustration unless they reach out to customer support, write bad reviews, or tweet about it. This feedback is often lacking relevant information to resolve the issue. In some cases, you can re-engage with the customer, but that process is time-consuming and inefficient. Another option would be to examine the crash reports, but sometimes they don’t give sufficient insight to fix the problem.
BugSplat recently added Crash Grouping and Aggregation in Search. Grouping crashes provides new insight into your product's stability and allows you to prioritize fixes based on a wide variety of criteria. To try out this new feature, navigate to the Crashes page.
The Tech Leaders' Tour is a series of events bringing tech leaders together to learn from each other about improving software quality and customer experience. This one was special because we are able to hold it in-person, in one of our favorite cities - Auckland, NZ, where there are no social distancing rules at the time of writing. In today's climate, technology companies are faced with many challenges. But one thing should remain the same - the focus on delivering value to the customer.
We've just released a way to track the number of users affected by a crash! If you navigate to the Summary page, you'll now see a column labeled 'Users Affected’, this column shows how many unique users have been affected for each row in the crash summary table. With the data provided by this new column, you’ll have additional information available for prioritizing fixes. The ‘Count’ column is unchanged, and reports the total number of crashes reported by all users.
