Operations | Monitoring | ITSM | DevOps | Cloud

How Technology Is Reshaping Corporate Documentation

Corporate documentation quietly holds organizations together. Meeting notes, policies, project updates, reports, internal communications, client records, and process guides all help teams preserve information and coordinate work. The problem is that creating those records can consume substantial time, especially when employees rely entirely on manual typing. Modern technology is changing that process through voice input, automation, collaborative platforms, artificial intelligence, and smarter search. Used carefully, these tools can make documentation faster without sacrificing accuracy, security, or human oversight.

5 Compliance Challenges Puppet Customers Are Solving Next

In conversations with customers, compliance rarely starts as a tooling discussion. It usually starts with a practical concern: how do we keep moving, keep modernizing, and still know that our infrastructure is aligned to the policies we are accountable for? That question comes up because the pressure is real. Teams are managing hybrid estates, responding to audit requests, dealing with drift, supporting new platforms, and being asked to move faster without creating more risk.

Extending autonomous L1 ops with new suppression and runbook capabilities

Earlier this year, I had the chance to meet with one of our airline customers. During the meeting, we discussed how to use agentic technology to automate L1 workflows. As one of the largest global airlines, they have many applications and service teams focused on flight-critical, tier 1 environments. Any downtime can cause costly delays and unhappy customers.

ITSM Best Practices for Enterprise IT

ITSM best practices are standardized ways to design, operate, measure, and improve IT services. For enterprise teams, the most important practices are clear service ownership, consistent incident and problem management, risk-based change controls, trustworthy configuration data, standardized request fulfillment, outcome-based metrics, governed automation, and continual improvement.

How Amazon Bots Are Changing the Race for Sold-Out Products

Customers may have only a few moments to purchase a popular item when it comes back in stock on Amazon. Constantly refreshing product pages can be exhausting, and even spotting a restock does not mean you will have enough time to complete the order. Automation offers a more practical approach. With an Amazon bot, shoppers can monitor specific products, receive availability alerts, and respond faster without spending the entire day checking Amazon manually.

Why Financial Services Teams Need Continuous Compliance Evidence

Financial services regulators increasingly expect organizations to demonstrate that controls operate continuously, not just on audit day. Yet many firms still rely on point-in-time reviews and manually assembled evidence, creating compliance gaps, operational overhead, and unnecessary risk exposure. Continuous configuration enforcement helps address both the regulatory and operational challenge by generating evidence as changes occur. Back to top.

Automate Your Entire Incident Response with Skylar Automation

See how Skylar Automation transforms incident response by orchestrating workflows across the tools your teams already use. In this demo, watch Skylar Automation respond to a critical service degradation by automatically creating a ServiceNow incident, paging the on-call engineer in PagerDuty, notifying the Microsoft Teams operations channel, and keeping updates synchronized across platforms. With Skylar Automation, teams can.