Operations | Monitoring | ITSM | DevOps | Cloud

Agentic Automation vs. Process Automation: What's the Difference?

Automation has always promised the same basic things: less work, faster resolution, and more consistency. What has changed is how much judgment automation can now apply before work begins. Traditional process automation is excellent at executing known steps. Agentic automation, though, adds a new layer: AI systems that can decide which action or workflow should happen next. That difference matters a whole lot.

Unlock AIOps with Red Hat Ansible Automation Platform and LogicMonitor Edwin AI

Edwin AI and Red Hat Ansible Automation Platform help ITOps teams move from correlated alerts and root cause analysis to governed, auditable remediation. When an outage starts, the first alert is only the first artifact. The harder work follows: grouping related signals, separating symptoms from cause, identifying the affected service, and deciding whether the next action is safe to run.

From AIOps to SEO Ops: How AI Automation Is Making Organic Growth More Observable

Modern technical teams have learned a clear lesson from DevOps, SRE, and AIOps: complex systems cannot be managed well if they are invisible. Applications need logs, metrics, traces, alerts, and feedback loops. Cloud infrastructure needs monitoring. Incident response needs context. Automation is most useful when it does not simply perform tasks, but helps teams understand what is happening, what needs attention, and what should happen next.

IT on the 4th of July? Not with AI. | Zero Ticket Minute

What if your IT team could enjoy the Fourth of July without getting interrupted by password resets, VPN issues, and routine service requests? In this week's Zero Ticket Minute, see how agentic AI and automation help eliminate repetitive tickets so IT teams can enjoy the holiday while work gets done.

Puppetlabs Modules Now Have Tiered Review Cycles

If you've been watching the Puppetlabs namespace on the Forge (or waiting on a pull request you opened) you've likely noticed that the pace of inclusion of community pull requests and fixes into the module releases has slowed over the last several cycles. That isn't how we want to serve the community that built these modules with us. The team has been reviewing how we can improve and this post is our commitment to do better. Here are the steps we're taking now: Back to top.

Why AI agents need a job description | The future of agentic AI in IT

An AI agent is only as useful as the job you can safely hand it. In this Zero Ticket Minute, Ian Coppock, Resolve Customer & Partner Marketing Manager, breaks down why enterprise AI is moving toward purpose-built agents with defined roles, scoped permissions, and real guardrails. That is the foundation for autonomous IT operations and Zero Ticket IT. Subscribe for weekly insights on AI, IT automation, and where enterprise operations are heading.

How to Build Enterprise AI Agents with Natural Language | Agent Lab Demo, Guardrails & AI Skills

Most enterprise AI agents take weeks to build. This one takes minutes. Watch how Agent Lab creates purpose-built agents with natural language, adds reusable skills, and sets guardrails before anything ships. From idea to production-ready in a single sitting.